DDP [CVD] Technical Support Engineer - (E3)
About The Position
Applied Materials is seeking a DDP [CVD] Technical Support Engineer to provide remote and on-site technical support to Field Service Organization (FSO) personnel for complex equipment malfunctions, wafer issues, and performance enhancement programs that first-line support has not resolved. The engineer uses systematic, data-driven troubleshooting and diagnostic tools to establish success criteria, develop action plans, analyze findings, perform root-cause analysis, and support repair activities through escalation closure. The role supports technical escalations at customer sites, provides feedback to improve fleet performance and upgrades, and coaches field engineers in troubleshooting, work ethics, and cultural norms. It also contributes to troubleshooting guides and technical documentation, supports new product introduction (NPI) development at key customer sites, and collaborates with FSO and business-unit engineers to resolve field issues. Travel is generally 25% and may be as high as 50%.
Requirements
- Bachelor’s degree or equivalent in a technical field.
- More than 7 years of experience with Applied Materials DDP products or similar.
- Experience with DDP [CVD] products.
- Ability to work independently and as part of a team.
- Strong organizational and time-management skills.
- Excellent interpersonal and communication skills.
- Ability to handle stressful situations and effectively manage difficult problems.
- Familiarity with Microsoft applications and internal tools such as SAP, VSPI, and ARK.
Responsibilities
- Support multiple technical escalations and resolve them with a focus on time to resolution and quality of work.
- Attend customer field-issue meetings with FSO and collaborate with business-unit engineers.
- Recommend best practices to improve products, processes, or services.
- Publish technical lessons learned, troubleshooting guides, and technical papers.
- Provide on-site coaching to FSO personnel.
- Support NPI development early in the product life cycle and at key customer sites.
- Create or collaborate on innovative advanced troubleshooting tools.
- Provide technical feedback to improve fleet performance, improvement programs, and upgrades.
- Guide and coach field engineers in troubleshooting techniques, work ethics, and cultural norms.
- Develop troubleshooting guides and technical documentation to enhance field engineers’ knowledge.
- Perform root-cause analysis and support FSO repair activities through escalation closure.
Benefits
- Comprehensive benefits package.
- Candidates may be eligible to participate in a bonus program, as applicable.
- Candidates may be eligible for a stock award program, as applicable.
- Supportive work culture that encourages learning, development, and career growth.
- Programs and support focused on employee health and wellbeing.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
