Technical Product Support (TPS) Engineer III – (E3)
About The Position
Applied Materials is seeking a Technical Product Support (TPS) Engineer III to provide technical support for a specific customer and act as a field escalation focal point between the customer and the Division. The role supports equipment diagnosis, troubleshooting, repair, debugging, installations, fleet performance, improvement programs, and upgrades. The engineer provides Alpha Site support to Engineering for new hardware, processes, or software designs, and Beta Site support for new hardware, software, or processes on customer tools. The role also supports engineering change orders, system performance reporting, technical documentation, and implementation of field improvements. The position is full-time and based in Santa Clara, California. Relocation is not offered.
Requirements
- Conceptual and practical expertise in the role's discipline, with basic knowledge of related disciplines.
- Knowledge of best practices and how the role's area integrates with others, as well as awareness of competitors and market differentiators.
- Ability to solve complex problems and exercise judgment using analysis from multiple sources of information.
- Ability to explain difficult or sensitive information and work to build consensus.
Responsibilities
- Provide technical support for escalations, fleet performance, system installations, improvement programs, and upgrades at a specific customer.
- Act as an intermediary and field escalation focal point between the customer and the Division.
- Provide technical support and documentation to field engineers, technicians, and product support personnel diagnosing, troubleshooting, repairing, and debugging equipment.
- Provide Alpha Site support to Engineering for installation, operation, calibration, service, and/or testing of new hardware, processes, or software designs in-house or on an engineering tool.
- Provide Beta Site support for installation, operation, calibration, service, and/or testing of new hardware, software, or processes on a customer tool.
- Initiate and review ECOs to ensure supporting data validates fixes, and follow up with communication to the field.
- Generate and present system performance data, including MTBF, MTBI, availability, process data, and I/W spending analysis.
- Support GPS in generating documentation such as CENs and BKMs.
- Create and review documentation covering technical improvements, system upgrades, and support plans; present it at the customer level and ensure field implementation.
Benefits
- Comprehensive benefits package
- Potential eligibility for a bonus program
- Potential eligibility for a stock award program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
