Specialist II, National Technical Support – CT

Fujifilm•Twinsburg, OH

About The Position

This is a second-level national technical support engineering position providing technical assistance to personnel on HCUS CT and portable X-ray products, primarily by telephone and through on-site visits. The role provides remote troubleshooting and diagnostic analysis, supports product promotion and rollout, develops and delivers technical training, and assists with portable X-ray system configuration, repair, and testing. It also supports technical interviews and maintains working relationships across HCUS departments. The position requires extensive travel to customer sites and may involve overtime and irregular hours, including at short notice. The specialist is expected to diagnose and resolve complex equipment problems promptly and comply with safety practices, quality procedures, medical-device regulatory requirements, ISO 13485 requirements, and applicable laws and standards. The position typically takes place in medical or clinical environments, including sites under construction, and may involve working near magnetic fields of up to 3 Tesla.

Requirements

At least seven years of experience maintaining and troubleshooting CT equipment at other companies, or at least five years of HCUS Service experience with demonstrated CT proficiency.
Ability to operate all test equipment required to service CT and X-ray equipment.
Bachelor’s degree from an accredited four-year college, preferably in an electronics-related discipline, or equivalent experience.
Proficiency in Microsoft Office and strong computer skills.
Ability to provide national-level technical support in CT.
Strong problem-solving and communication skills.
Ability to manage and support multiple projects simultaneously.
Self-motivated.
Willingness to travel and work long hours; travel may be up to 50% based on business need.
Valid driver’s license and safe driving record.
Ability to meet the listed physical demands, including lifting and carrying equipment and tools, working in high magnetic fields up to 3 Tesla, and occasionally climbing a ladder.

Nice To Haves

Soldering proficiency.

Responsibilities

Provide national-level technical support to HCUS personnel by telephone and through on-site visits.
Troubleshoot and perform diagnostic analysis remotely and over the phone or by email with customers and dealers.
Return service calls within 15 minutes.
Support sales and marketing teams in promoting products.
Prepare and distribute CT product information to HCUS personnel to help them perform product-related tasks.
Conduct routine technical classes, independently or with assistance, and create training curricula.
Support the rollout of new CT products, including participating in installations as needed.
Assist with configuration, repair, and testing of portable X-ray systems.
Perform electrical, mechanical, and cosmetic repairs of portable X-ray systems and components.
Assist with technical interviews for prospective field service candidates.
Maintain strong working relationships with HCUS personnel across departments.
Work overtime and irregular hours as needed, including at short notice, and travel extensively to customer sites to resolve problems.
Analyze, evaluate, diagnose, and resolve highly complex equipment problems promptly.
Follow and ensure compliance with safety practices and quality procedures.
Promote HCUS’s image and reputation internally and externally.
Perform other duties as directed by the Manager, National Technical Support.
Comply with applicable U.S. FDA medical-device regulatory requirements, ISO 13485 requirements, and other applicable laws, regulations, and standards.