Business Support Specialist, Technical Writer

DSV•Lithia Springs, GA

3d•Hybrid

About The Position

The Business Support Specialist, Technical Writer works with a global team to define, manage, and control documents, training tools, visual aids, and forms or templates in a standardized system. The role partners with subject matter experts to create simplified work instructions, playbooks, and quality alerts using client SOPs and QABs. Reporting to the Quality Department, the position supports Program Management and Leadership Teams, assists with internal audits and readiness confirmation, and occasionally travels.

Requirements

In-depth understanding of Level 1 and Level 2 documentation.
1–2 years of related experience.
Proficiency in organizational skills, language and mathematical technical writing, communication with varied audiences, and computer applications.
Ability to manage multiple projects, execute work, and prioritize as demands require.
Professional, career-driven, and detail-oriented approach with strong computer skills.
Ability to prepare detailed operational work instructions and coordinate with subject matter experts for approvals and updates.
Minimum A.A./A.S. degree or equivalent hands-on experience.

Nice To Haves

Project management experience.
Microsoft Office and G Suite expertise.

Responsibilities

Coordinate alignment regarding SOP updates.
Manage annual document review timelines according to customer requirements.
Work with subject matter experts to audit documented SOPs against SWIs for accuracy.
Control standardized work instructions, quality alerts, safety alerts, visual aids, and playbooks under document control procedures.
Receive client SOPs and organize their transfer to SWI templates.
Write simplified SWIs using SOPs.
Update SWIs in partnership with site leadership, subject matter experts, and operations leaders.
Support teams in writing playbooks for leadership roles and programs.
Submit drafts to subject matter experts for approval.
Track document update closure to ensure timely implementation.
Use office applications to develop and manage technical writing and document control.
Coordinate internal meetings with regional and site-specific stakeholders as necessary.
Understand reporting and communicate documentation status to leadership.
Support the Quality Team with internal audits.
Perform other duties as assigned by the manager.