Business Analyst/Technical Writer

ECS Federal•QUANTICO, VA

8d•Onsite

About The Position

ECS is seeking a Business Analyst/Technical Writer to support an FBI program in Quantico, Virginia. The program enhances enterprise IT services and solutions to provide end-user support, improving the operation, management, maintenance, and integration of services across multiple networks, systems, and applications in support of law enforcement missions. The program may expand to include cloud services and application development. The role works across customer and delivery teams to understand needs, define requirements, improve processes, and communicate technical information clearly.

Requirements

U.S. citizenship and an active Top Secret clearance.
At least five years of experience analyzing and documenting complex systems and applications.
Experience collaborating with customer representatives, program management, and quality managers to define and document requirements in small increments.
Experience creating and maintaining knowledge bases and document repositories.
Experience creating and maintaining end-user documentation, including Standard Operating Procedures (SOPs), Quick Reference Guides (QRGs), process documentation, and training materials.
Experience conducting Subject Matter Expert (SME) interviews and translating technical knowledge into clear documentation.
Experience establishing and maintaining documentation templates, style guides, and writing standards.
Demonstrated multitasking and problem-solving ability, with a consistent record of on-time delivery and customer service.
Strong attention to detail and quality-control practices when reviewing material for technical accuracy.
Experience writing acceptance criteria for user stories to define system functionality.
Excellent written and oral communication skills.
Ability to work in a fast-paced, dynamic, matrixed work environment.
Ability to elicit and shape work requirements and decompose complex challenges into actionable plans based on higher-level objectives.
Strong communication, collaboration, and relationship-building skills, including customer and employee engagement, and the ability to explain complex technical concepts in plain English.

Responsibilities

Engage federal government unit representatives, governance stakeholders, and ECS service desk, operations, and engineering teams to understand end-user and enterprise needs.
Develop presentation materials for executive-level briefings covering the program, status, issues, requirements, justification, and impact of proposed resourcing.
Collaborate with Configuration Management to audit Azure DevOps and Jira, provide quality assurance for linkages and entries, and help resolve issues.
Coordinate with other teams to understand how production system changes may affect development and testing.
Decompose functional requirements into Kanban cards or scrum units such as Epics, Features, and User Stories.
Develop acceptance test criteria to validate delivered functionality.
Facilitate scrum ceremonies and improve Agile practices across iterative releases.
Coordinate monthly and sprint reporting and communication.
Support software testing, including executing test scripts as needed.
Implement best practices to improve technology, tools, and processes, increasing team efficiency and technical execution.
Track, communicate, and report issues and risks according to reporting guidelines.
Train end users on new solutions and processes.