Business Analyst/Technical Writer
About The Position
ECS is hiring a Business Analyst/Technical Writer to work in Quantico, Virginia, supporting technology for federal law enforcement and scientific organizations. The role will help define and guide solutions and process improvements for customers and internal teams. The program enhances enterprise IT services and solutions for an FBI customer, with the goal of providing best-in-class end-user support. It improves the operation, management, maintenance, and integration of services across networks, systems, and applications to support law enforcement mission operations. The program may expand to include cloud services and application development. The successful candidate will engage stakeholders across government and ECS teams, translate needs into actionable requirements, support Agile delivery and testing, and produce executive and end-user documentation. The salary range is $80,000–$130,000.
Requirements
- U.S. citizenship and an active Top Secret clearance.
- At least five years of experience analyzing and documenting complex systems and applications.
- Experience collaborating with customer representatives, program management, and quality managers to define and document requirements in small increments.
- Experience creating and maintaining knowledge bases and document repositories.
- Experience creating and maintaining end-user documentation, including Standard Operating Procedures, Quick Reference Guides, process documentation, and training materials.
- Experience conducting Subject Matter Expert interviews and translating technical knowledge into clear documentation.
- Experience establishing and maintaining documentation templates, style guides, and writing standards.
- Demonstrated ability to multitask, solve problems, deliver on time, and provide customer service.
- Strong attention to detail and quality-control practices when reviewing material for technical accuracy.
- Experience writing acceptance criteria for user stories to define system functionality.
- Excellent written and oral communication skills.
- Ability to work in a fast-paced, dynamic, matrixed environment.
- Ability to elicit and shape work requirements and break complex challenges into actionable plans based on higher-level objectives.
- Excellent communication, collaboration, and relationship-building skills, including customer and employee engagement and the ability to explain complex technical concepts in plain English.
Responsibilities
- Engage federal government unit representatives, governance stakeholders, and ECS service desk, operations, and engineering teams to understand end-user and enterprise needs.
- Develop presentation materials for executive-level briefings covering the program, status, issues, requirements, and the justification and impact of proposed resourcing.
- Collaborate with Configuration Management to audit Azure DevOps and Jira, provide quality assurance for entries and linkages, and help resolve issues.
- Work with other teams to understand how production system changes may affect development and testing.
- Decompose functional requirements into Kanban cards or Scrum units, such as Epics, Features, and User Stories.
- Develop acceptance test criteria to validate delivered functionality.
- Facilitate Scrum ceremonies and improve Agile practices across iterative releases.
- Coordinate monthly and sprint reporting and communications.
- Support software testing, including executing test scripts as needed.
- Implement best practices that improve technology, tools, processes, team efficiency, and technical execution.
- Track, communicate, and report issues and risks according to reporting guidelines.
- Train end users on new solutions and processes.
Benefits
- General description of benefits is provided via ECS's careers benefits page.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
