Technical Support Engineer - Developer Platform

Cloudflare • San Francisco, CA

8d

About The Position

Cloudflare is seeking a Technical Customer Support Engineer to support customers with technical issues and work with the Technical Operations team responsible for operating its global distributed network. The position focuses on Cloudflare Developer Platform products, including Workers, Workers AI, Pages, KV, Stream, R2, D1, and DO. The role offers the opportunity to learn how Cloudflare technology works and deepen knowledge of Internet technologies. Available locations are Singapore, Sydney, or Tokyo.

Requirements

• Familiarity with Developer Platform products.
• Previous experience working as part of a team in a customer-facing role.
• Experience solving HTTP, DNS, and other networking-related problems.
• Experience with a common web development language, such as JavaScript.
• Understanding of how the Internet works.
• Experience in a support role and motivation to resolve support tickets.
• Comfort communicating through email, live chat, phone calls, and virtual meetings.
• Motivation to work independently and expand existing skills.

Nice To Haves

• Familiarity with Cloudflare and having a site actively using its platform.
• A solid grasp of problem-solving with command-line tools such as curl, dig, traceroute, and tcpdump.
• Familiarity with Nginx, Apache, IIS, or other web servers.
• Commitment to gaining a deeper understanding of DNS, CDN caching, SSL, and Cloudflare Workers.
• Experience with PostgreSQL, MySQL, MS SQL, or other database servers.
• Experience with Cloudflare Workers and/or JavaScript.
• Experience with video encoding and streaming solutions.

Responsibilities

• Provide technical support to customers on a variety of issues, focusing on Developer Platform products.
• Work with the Technical Operations team responsible for Cloudflare’s global distributed network.
• Communicate with customers through email, live chat, phone calls, and virtual meetings.
• Resolve customer support tickets while prioritizing the customer.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed