Technical Support Jobs

About The Position

Requirements

• Minimum 3 year’s experience in desktop support and system administration in a production and/or enterprise environment.
• Superior customer service focus as well as strong written and verbal communication skills.
• Experience in implementation, administration, and configuration management in Microsoft Windows Server, MDT, Active Directory and Group Policy.
• Extensive knowledge in workflow automation for endpoint management using HCL BigFix for Windows and JAMF for macOS.
• Knowledge and experience writing and maintaining automation scripts (Powershell, Python, Bash).
• Experience with SaaS and IDP implementation.
• Experience with network troubleshooting (LAN/WAN and VLAN).
• Strong experience with technical writing, documentation and communication regarding workflows and runbooks.
• Understanding of virtual environments (building, supporting, maintaining).
• Ability to lift 35-60 lbs, primarily computer equipment from floor to desk.
• Flexible schedule to allow for immediate travel as needed.
• Ability to come onsite 5 days per week.
• Bachelor’s degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience.

Nice To Haves

• Prior experience in a studio production environment strongly preferred.
• Knowledge of FileMaker Pro, and other database tools.

Responsibilities

• Act as the SME for Technical Services and Systems provided to Studio encompassing intimate knowledge of various groups as well as an understanding of applications used and specialized workflows.
• Assist in defining and documenting processes related to supporting the studio.
• Implement and standardize a monitoring program for desktop systems to provide a comprehensive view of the health of the environment.
• Work with other Segments and Departments to drive WDS Studios initiatives.
• Respond to user requests for hardware and software issues.
• Route requests to appropriate teams or escalate to teams when required.
• Communicate with users and senior management the status of issues.
• Provide technical guidance to users across studio on new workflows or optimizing old ones.
• Perform hands-on repair of equipment and maintenance/installation of infrastructure.
• Troubleshoot all hardware associated with end-user computing, mobile devices, printers, workstations, switches, etc.
• Act as SME for assigned internal applications and workflows from implementation to delivery aligned with project management.
• Oversee small to medium projects, providing status updates to upper management; drives timely results.
• Implement continuous improvement methodology through the use of IT systems or procedure.
• Capable of following and composing process and procedure documentation, training users in complex topics, and interacting positively with upper management and executive staff.
• Ability to learn new technologies quickly and with minimal guidance.
• Thrives on technical challenges and takes pride in solving them.

Benefits

• A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.