Technical Sales Support

NOV•Grand Junction, AZ

About The Position

The Technical Sales/Support Representative collects data from daily field reports and ensures System Operators can enter required information consistently. The role validates, organizes, and interprets operational data, then shares insights with customers in face-to-face or virtual meetings. The representative must be well versed in NOV equipment and understand Solids Control and Waste Management processes. The position also supports bid generation and provides technical input in Operations meetings. The role includes field and remote equipment support, operator training, operational reporting, and coordination with field personnel, engineering, and operations management.

Requirements

Knowledge of Solids Control and Waste Management.
Advanced computer skills, including Excel, Word, PDF, Power BI, and Visio.
Operational data analysis skills.
Technical writing skills.
Technical problem-solving skills.
Attention to detail.
Accountability.
Communication skills.
Adaptability.
Continuous improvement mindset.
Training and knowledge-sharing skills.
Teamwork.
Valid driver’s license.
Ability to travel.
Effective communication skills.
Basic computer skills.

Nice To Haves

Solids Control experience.

Responsibilities

Generate quotes.
Distribute and present data to customers.
Support and train Operators on proper data entry, reporting requirements, and system usage to maintain consistent data quality.
Provide technical support and troubleshooting for NOV Solids Control and Waste Management equipment in field and remote environments.
Analyze operational data to identify performance trends, inefficiencies, and potential equipment or process issues.
Provide recommendations to Operations teams to optimize equipment performance and operational efficiency.
Assist with root cause analysis of equipment or process failures and support implementation of corrective actions.
Participate in Operations meetings to provide technical input, performance updates, and operational insights.
Coordinate with field personnel, engineering, and operations management to resolve technical issues in a timely manner.
Ensure operational practices align with company standards, safety requirements, and customer expectations.
Support continuous improvement initiatives by documenting lessons learned, best practices, and technical recommendations.
Complete retorts and Particle Size Distribution tests as needed.
Complete weekly, monthly, and quarterly reports.
Organize and maintain logs and files.
Plan upcoming projects and hand them over to Operations.
Visit rigs to train Operators and discuss KPIs.
Perform other duties as assigned.