Technical Sales Support

NOV Inc.•Grand Junction, CO

8d•$90,000 - $110,000

About The Position

The Technical Sales/Support Representative collects and validates data from daily field reports, helps System Operators enter required information consistently, and organizes and interprets operational data. The role presents data and insights to customers through face-to-face and virtual meetings and provides technical support for NOV Solids Control and Waste Management equipment and processes. It also supports bid generation and serves as a technical resource in Operations meetings. The position includes training operators, troubleshooting equipment in field and remote environments, analyzing performance data, supporting root cause analysis and corrective actions, and coordinating with field personnel, engineering, and operations management. The representative may visit rigs to train operators and discuss KPIs, completes retorts and Particle Size Distribution tests as needed, prepares recurring reports, maintains logs and files, and plans projects for handover to Operations. The stated pay range is $90,000–$110,000, depending upon experience.

Requirements

Knowledge of Solids Control and Waste Management.
Advanced computer skills, including Excel, Word, PDF, Power BI, and Visio.
Operational data analysis skills.
Technical writing skills.
Technical problem-solving skills.
Attention to detail.
Accountability.
Communication skills.
Adaptability.
Continuous improvement mindset.
Training and knowledge-sharing skills.
Teamwork.
Valid driver’s license.
Ability to travel.
Solids Control experience is preferred.

Nice To Haves

Solids Control experience.

Responsibilities

Generate quotes.
Distribute and present data to customers.
Support and train Operators on proper data entry, reporting requirements, and system usage to maintain consistent data quality.
Provide technical support and troubleshooting for NOV Solids Control and Waste Management equipment in field and remote environments.
Analyze operational data to identify performance trends, inefficiencies, and potential equipment or process issues.
Provide Operations teams with recommendations to optimize equipment performance and operational efficiency.
Assist with root cause analysis of equipment or process failures and support implementation of corrective actions.
Participate in Operations meetings to provide technical input, performance updates, and operational insights.
Coordinate with field personnel, engineering, and operations management to resolve technical issues in a timely manner.
Ensure operational practices align with company standards, safety requirements, and customer expectations.
Support continuous improvement initiatives by documenting lessons learned, best practices, and technical recommendations.
Complete retorts and Particle Size Distribution tests as needed.
Complete weekly, monthly, and quarterly reports.
Organize and maintain logs and files.
Plan upcoming projects and hand them over to Operations.
Visit rigs to train and discuss KPIs with Operators.
Perform other duties as assigned.