Technical Sales Support

ABB•Fort Smith, AR

2d•Onsite

About The Position

The Technical Sales Support role supports business growth by providing pre- and post-sales technical assistance for NEMA products to customers, the Sales organization, sales units, and other ABB divisions. The role serves as a primary contact for customer and internal inquiries, coordinates order execution, manages customer engagement activities, and partners with internal teams to support timely fulfillment and business objectives. The position is onsite and reports to the Sales Support Supervisor.

Requirements

Bachelor’s degree with at least 2 years of experience, associate degree with at least 4 years of experience, or high school diploma with at least 6 years of experience involving NEMA motors, electric motor products, or manufacturing.
Proficiency in Microsoft Office, including Excel, Outlook, Word, and PowerPoint.
Self-driven and detail-oriented, with analytical, organizational, and communication skills and the ability to manage multiple priorities.
Commitment to delivering results and continuous learning.
Already have work authorization that permits employment with ABB in the United States.

Nice To Haves

Proficiency with Power BI.
Practical knowledge of SAP, Salesforce, OMS, and related business systems.
Understanding of international trade, export compliance, Incoterms, and ABB intercompany practices.

Responsibilities

Serve as the primary point of contact for customers, sales offices, engineering teams, and manufacturing sites, resolving order inquiries, technical product questions, and system-related issues.
Coordinate end-to-end order execution, including expedited shipments, international logistics, export compliance documentation, product inspections, and OEM support activities.
Facilitate customer calls, manage specification reviews, prepare quotations, and communicate product design changes and requirements.
Partner with internal and intercompany teams to manage sales order processes, resolve customer order issues, and ensure timely fulfillment of customer requests and business objectives.

Benefits

Medical plan options, including a PPO plan and a high-deductible plan with a health savings account.
Dental plan options.
Vision benefit.
Company-paid life insurance and accidental death and dismemberment insurance.
Short-term and long-term disability coverage.
Voluntary life and accidental death and dismemberment coverage.
Supplemental benefits, including accident insurance, hospital indemnity, critical illness, and pet insurance.
Paid parental leave.
Employee Assistance Program.
Health Advocate support for mental and behavioral health, health navigation, virtual health, and infertility and adoption.
Employee discount program.
401(k) Savings Plan with company contributions.
Employee Stock Acquisition Plan.
Eleven paid holidays.
Vacation under a permissive time-away policy for salaried exempt positions.