Technical Sales Support

Winn-Marion Companies • Pittsburgh, PA

10d

About The Position

The Technical Sales Support (TSS) role provides advanced technical expertise to support Winn-Marion’s sales teams and customers, bridging engineering, product knowledge, and sales execution. The TSS works alongside sales representatives to deliver technical presentations, develop control narratives, cause-and-effect documentation, site layouts, and product recommendations and specifications. The role helps qualify opportunities, ensure appropriate customer solutions, and support project planning. It may also contribute to commissioning, provide field-level technical support, and serve as a technical advisor throughout the sales cycle.

The position requires a strong background in instrumentation, automation, and controls, along with expert knowledge of ABB TotalFlow Automation products and general upstream automation, control, and communications products. The role involves customer site visits, field troubleshooting, technical training, and collaboration with sales, service, engineering, operations, and vendor teams. Travel is required as needed, and occasional after-hours or weekend support may be needed for urgent customer needs. The role must maintain a billable rate of at least 50%.

The work environment may include computer workstation duties, customer field locations, hazardous areas, heights, and confined spaces. Physical requirements include lifting, pushing, and moving up to 60 pounds, climbing stairs, and occasionally working more than 40 hours per week.

Requirements

• High school diploma or GED required.
• Strong background in instrumentation, automation, and controls required.
• Expert knowledge of ABB TotalFlow Automation products and general upstream automation, control, and communications products, with the ability to learn new product lines quickly.
• Ability to create technical presentations and explain complex solutions to technical and non-technical audiences.
• Mechanical aptitude and experience using tools and working in field environments, including hazardous areas.
• Strong interpersonal and communication skills, with the ability to support sales teams in customer-facing situations.
• Excellent organization and record-keeping skills.
• Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Valid driver’s license with acceptable motor vehicle record required.
• Ability to sit at a computer workstation for extended periods.
• Ability to lift, push, and move up to 60 pounds.
• Ability to climb stairs and work at heights or in confined spaces when required.
• Regular attendance required; work may occasionally exceed 40 hours per week.

Nice To Haves

• Bachelor’s degree in Mechanical, Electrical, Industrial, or related engineering preferred.
• Oil and gas or industrial process experience preferred.
• Previous project planning or commissioning experience is a plus.

Responsibilities

• Partner with sales representatives to provide technical expertise during sales calls, customer meetings, and presentations.
• Develop control system narratives, site layouts, and product specifications to support proposals and solutions.
• Qualify customer opportunities through technical discovery questions and recommend appropriate solutions.
• Support commissioning efforts and provide technical input during planning and early project stages.
• Maintain expert-level product knowledge and serve as a resource for sales representatives, customers, and service technicians.
• Collaborate with service, engineering, operations, and vendor teams to ensure proposed solutions are feasible and aligned with customer needs.
• Prepare and deliver technical training sessions for internal and external audiences as needed.
• Participate in customer site visits, field troubleshooting, and solution validation.
• Ensure work and recommendations comply with Winn-Marion safety standards and industry regulations.
• Maintain professional communication with internal and external stakeholders.
• Maintain a billable rate of at least 50%.
• Assist with field installations at customer locations.
• Stay current with industry trends, technologies, and competitor offerings.
• Support development of sales tools, presentations, and technical documentation.
• Complete required training and certifications to maintain expertise.
• Provide occasional after-hours or weekend support for urgent customer needs.
• Travel as needed to customer sites, branch locations, and vendor training.

Benefits

• Paid Time Off, including vacation days, rest days, sick days, holidays, birthday, and a floating holiday, amounting to a minimum of 27 days annually.
• Medical, dental, vision, and life insurance.
• FSA and HSA options.
• Discounts offered via Perks at Work.
• 401(k) with matching.
• Profit sharing.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED