Technical Sales Support II

ScanSource • Wade Hampton, SC

11d • $50,000 - $70,000 • Onsite

About The Position

This position provides technical expertise to internal and external customers, primarily through pre-sales technical support delivered by telephone, email, web, and other channels. The role supports specified technologies and serves as the first point of contact for pre-sales technical questions and inquiries.

The Technical Sales Support II answers, evaluates, and prioritizes requests for help with hardware and software. The role gathers information about customer needs, guides users toward resolution, and records and tracks requests in a case management database while maintaining history records. It also trains internal and external customers on technologies and suppliers through demonstrations, lectures, or one-on-one engagements.

The position receives supervision appropriate to the employee’s knowledge, experience, and initiative, with the goal of developing independent decision-making. It has daily contact with coworkers, immediate management, customers, and vendors, and occasional contact with executive management. The role reports to a Team Leader, Manager, or Director. Regular attendance is an essential function. The position requires working at a designated company office during normal business hours, traveling 5% of the time, sitting at a computer terminal for extended periods, and lifting up to 50 pounds.

Requirements

• Experience with networking or physical security technologies.
• At least 1 year of experience providing support for technology products.
• Customer service experience, both in person and over the phone.
• Ability to speak English plainly and be easily understood over the phone.
• Ability to understand spoken English, including technical and colloquial language.
• Ability to learn quickly.

Nice To Haves

• Experience with networking or physical security configuration and deployments.
• Industry certification.
• Experience with business data products and services.
• Salesforce experience.
• SAP experience.

Responsibilities

• Answer, evaluate, and prioritize incoming telephone, voicemail, and email requests for assistance with hardware and software in specified technologies.
• Interview users to understand their needs and guide them toward completing their requests.
• Log and track calls using a case management database and maintain history records.
• Serve as the first point of contact for pre-sales technical questions and inquiries.
• Train internal and external customers on technologies and suppliers through demonstrations, lectures, or one-on-one engagements.
• Maintain regular attendance.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• Life insurance.
• 401(k) plan with matching provision.
• 128 hours of paid time off per calendar year outside California, prorated for date of hire; California employees accrue an equivalent amount each pay period.
• 10 paid company holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed