Technical Sales Support II

ScanSource • Greenville, SC

10d • Onsite

About The Position

This position provides technical expertise to internal and external customers, primarily through pre-sales support by telephone, email, web, and other channels, for specified technologies. The role is the first point of contact for pre-sales technical questions and inquiries. It also trains internal and external customers on technologies and suppliers through demonstrations, lectures, or one-on-one engagements. Regular attendance is an essential function. Other duties may be assigned.

The position receives supervision commensurate with the employee’s knowledge, experience, and initiative. Supervision may include technical advice, coaching on interpersonal interactions, or guidance on broad policies and quality standards, with the goal of supporting increasingly independent decision-making. The role has daily personal contact with coworkers and immediate management, daily phone contact with customers and vendors, and occasional contact with executive management. It reports to a Team Leader, Manager, or Director.

Requirements

• Experience with networking or physical security technologies.
• At least 1 year of experience providing support for technology products.
• Customer service experience, both in person and over the phone.
• Ability to speak English plainly and be easily understood over the phone.
• Ability to understand spoken English, including technical and colloquial language.
• Ability to learn quickly.

Nice To Haves

• Experience with networking or physical security configuration and deployments.
• Industry certification.
• Experience with business data products and services.
• Salesforce experience.
• SAP experience.

Responsibilities

• Answer, evaluate, and prioritize incoming telephone, voicemail, and email requests for assistance from users seeking information about hardware and software for specified technologies.
• Interview users to collect information about their needs and guide them toward completing their requests.
• Log and track calls using a case management database and maintain history records.
• Serve as the first point of contact for pre-sales technical questions and inquiries.
• Train internal and external customers on technologies and suppliers, including through demonstrations, lectures, or one-on-one engagements.
• Maintain regular attendance.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• Life insurance.
• 401(k) plan with matching provision.
• 128 hours of paid time off per calendar year outside California, prorated based on hire date; California employees accrue equivalent PTO hours each pay period.
• 10 paid company holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed