Technical Sales and Support Analyst II

SIG SAUER Careers•Exeter, NH

10d

About The Position

The Technical Sales & Support Analyst II supports all Defense Sales groups by providing technical assistance and responses to RFQs/RFPs and customer requests, ensuring customer technical specifications are met. The role prepares product samples for evaluation and demonstration, coordinates final inspection with Quality Control and the Strategic Weapons Group, supports VIP visits, and provides product training, demonstrations, instruction, and technical evaluations. It also recommends product configurations, advises the Sales force, and leads Regional Directors and customers in SIG SAUER product use. The position requires extensive firearms expertise, expert knowledge of SIG products and applications, and the ability to diagnose and perform on-the-spot repairs across SIG platforms. Domestic and international travel is required at least 75% of the time. The position works with Quality, Strategic Weapons Group, Defense Sales, visitors, and customers. It also involves continuous improvement activities, maintaining 5S standards, following safety and ISO procedures, and communicating problems and corrective actions to supervision. Work conditions include prolonged desk and computer work, occasional handling of files, lifting up to 25 pounds, and wearing required personal protective equipment. Employees must complete applicable environmental health and safety training and comply with company security mandates.

Requirements

High school diploma; 2–4 years of hands-on weapons experience, usage, product training, design, or demonstration is stated in the position summary, while the education and experience section specifies 5 years of such experience.
Expert knowledge of SIG product offerings and their applications.
Demonstrated hands-on experience with belt-fed weapon systems and ability to provide technical support, training, and product demonstrations.
Extensive firearms experience and ability to demonstrate advanced shooting skills on demand before an audience.
Extensive knowledge of NATO and Mil Standard testing procedures.
Ability to diagnose and perform on-the-spot repairs on all SIG platforms.
Ability to present under pressure to VIPs and large delegations.
Excellent customer service skills and orientation.
Knowledge of competitor offerings.
Ability to communicate clearly, concisely, and accurately in writing and verbally.
Flexibility, teamwork, multitasking, and ability to refocus as needed.
Self-starter who can initiate action without supervision.
Ability to travel domestically and internationally at least 75% of the time.
Ability to lift up to 25 pounds and perform the physical activities described in the working conditions.
Must wear required personal protective equipment and comply with applicable safety training and company security mandates.

Nice To Haves

Associate or bachelor’s degree preferred.
Military experience preferred.
Oracle experience preferred.

Responsibilities

Prepare product samples for evaluation and demonstration, coordinate final inspections with Quality Control and the Strategic Weapons Group, and prepare approved weapons for shipment.
Plan and support VIP visits by providing technical assistance and demonstrations.
Provide technical responses to RFQs/RFPs and customer requests while ensuring customer technical specifications are met.
Analyze product configurations and recommend products based on customer specifications.
Provide product training, demonstrations, and instruction; participate in technical evaluations.
Lead and direct Regional Directors and customers in SIG SAUER product usage.
Provide expert technical advice to the Sales force.
Travel domestically and internationally at least 75% of the time.
Participate in and volunteer for continuous improvement projects and tasks.
Communicate problems and corrective actions to supervision.
Participate in and sustain 5S standards.
Follow required safety and ISO procedures.
Perform other duties as assigned.