Technical Sales Support

ABB•Fort Smith, AR

18h•Onsite

About The Position

This role supports business growth by providing pre- and post-sales technical assistance for NEMA products to customers, the Sales organization, sales units, and other ABB divisions. It serves as a primary point of contact for customers and internal teams, coordinates order execution and customer engagement, and partners with internal and intercompany teams to ensure timely fulfillment of customer requests and business objectives. The role is onsite and reports to the Sales Support Supervisor.

Requirements

Bachelor’s degree with 2+ years of experience, associate degree with 4+ years of experience, or high school diploma with 6+ years of experience with NEMA motors, electric motor products, or manufacturing.
Proficiency in Microsoft Office, including Excel, Outlook, Word, and PowerPoint.
Self-driven, detail-oriented professional with analytical, organizational, and communication skills, and the ability to manage multiple priorities.
Commitment to delivering results and continuous learning.
Must already have work authorization that permits employment with ABB in the United States.

Nice To Haves

Proficiency in Power BI.
Practical knowledge of SAP, Salesforce, OMS, and related business systems.
Understanding of international trade, export compliance, Incoterms, and ABB intercompany practices.

Responsibilities

Serve as the primary point of contact for customers, sales offices, engineering teams, and manufacturing sites, resolving order inquiries, technical product questions, and system-related issues.
Coordinate end-to-end order execution, including expedited shipments, international logistics, export compliance documentation, product inspections, and OEM support activities.
Facilitate customer calls, manage specification reviews, prepare quotations, and communicate product design changes and requirements.
Partner with internal and intercompany teams to manage sales order processes, resolve customer order issues, and ensure timely fulfillment of customer requests and business objectives.

Benefits

Choice between two medical plan options: a PPO Copay Plan or a High Deductible Plan with a Health Savings Account.
Choice between Core and Core Plus dental plans.
Vision benefit.
Company-paid life insurance equal to 2x base pay.
Company-paid AD&D insurance equal to 1x base pay.
Voluntary employee-paid life and AD&D insurance.
Company-paid short-term disability for up to 26 weeks.
Company-paid long-term disability at 60% of pay, with an option to increase coverage to 66 2/3% of pay.
Employee-paid supplemental benefits, including accident insurance, hospital indemnity, critical illness, and pet insurance.
Paid parental leave.
Employee Assistance Program.
Health Advocate resources for mental and behavioral health, health navigation, virtual health, and infertility and adoption.
Employee discount program.
401(k) Savings Plan with company contributions.
Employee Stock Acquisition Plan (ESAP).
11 paid holidays.
Vacation under a permissive time-away policy for salaried exempt positions.