Technical Support Jobs

About The Position

Requirements

• Demonstrate and maintain a good safety record
• Bachelor's degree from four-year accredited college in associated discipline such as Computer Science, Software Engineering, Mechanical (M.E.T.) or Civil (C.E.T.) Engineering Technology, or Business and Information Technology (B.I.T.). An equivalent combination of education and related experience may also be considered.
• Knowledge of SCADA systems, protocols, and operational technology
• Experience with network infrastructure and firewall configuration is desirable.
• Knowledge of industry standards and regulations (NERC CIP) is desirable
• Strong analytical and problem-solving skills
• Excellent communication and teamwork abilities
• Certifications such as CISSP, GICSP are a plus
• Experience in editing geodatabases within a multiuser GIS (enterprise-level) environment; and/or GIS data maintenance and geoprocessing is desirable.
• Experience and knowledge of Electric and Gas Utility operations a definite plus
• Strong aptitude to understand current technology trends in software, cloud, cybersecurity and automation to apply them to NorthWestern Energy's business processing needs is preferred
• Self-starter who pursues self-education and is customer focused
• Experience with common programming languages and Knowledge and experience with common databases

Nice To Haves

• Experience with network infrastructure and firewall configuration is desirable.
• Knowledge of industry standards and regulations (NERC CIP) is desirable
• Certifications such as CISSP, GICSP are a plus
• Experience in editing geodatabases within a multiuser GIS (enterprise-level) environment; and/or GIS data maintenance and geoprocessing is desirable.
• Experience and knowledge of Electric and Gas Utility operations a definite plus
• Strong aptitude to understand current technology trends in software, cloud, cybersecurity and automation to apply them to NorthWestern Energy's business processing needs is preferred

Responsibilities

• Administer and maintain Operational Technology systems, including hardware, software, and network infrastructure.
• Develop and implement IT controls and security measures to protect critical infrastructure and data to include adhering to NERC CIP (Critical Infrastructure Protection) procedures and policies as required
• Monitor and manage real-time data, alarms, and events through various SCADA and IT systems
• Collaborate with cross-functional teams to optimize system performance, mitigate risk, conduct cybersecurity strategies and resolve issues on critical operational infrastructure
• Conduct routine system backups, updates, and maintenance to ensure operational reliability
• Stay up-to-date with industry best practices and emerging technologies in SCADA and IT controls
• Maintains and ensures the integrity and confidentiality of sensitive information
• Undertake complex projects involving multiple disciplines that may impact multiple business units
• Build and develop positive user, team and leadership relationships to facilitate Business Technology business partnerships
• Work required hours as needed which may include evenings and weekends
• Work on-call rotations as defined
• Develop, install and maintain application systems to ensure timely access to accurate, real-time data.
• Provide daily maintenance and technical support activities associated with the operation of Operational Technology applications development and configuration
• Work with vendors and colleagues to research, plan, test, and implement patches, releases, and upgrades
• Provide technical guidance, troubleshooting and perform corrective actions to ensure a high degree of systems availability, reliability and security
• Responsible for the installation and configuration of complex software systems following established procedures and change control standards
• Interact with stakeholders to identify problems, needs, and opportunities for improvement
• Lead development and delivery of solutions including testing and engaging with users
• Troubleshoot production problems
• Analyze and query complex data models
• Participates in creating and maintaining process, training, technical documentation and standards and procedures related to the operations and maintenance of supported systems and applications
• Effectively and efficiently organize, plan, execute and coordinate multiple work assignments to meet project milestones or established completion dates
• Utilize established project management documents such as scope, assumptions, and risks
• All NorthWestern Energy employees are required to adhere to the Code of Business Conduct & Ethics
• All NorthWestern Energy employees are required to adhere to company safety, physical security, and cyber security standards
• Ensure all actions are consistent with NorthWestern Energy's values, mission, and strategic business objectives
• Comply with NorthWestern Energy's internal controls, policies, practices, procedures and standards

Benefits

• 401K with company match up to 4% and non-elective contribution up to 7%
• Healthcare and wellbeing programs, including dental and vision for you, your spouse and dependents, Health Savings Account (HSA), healthcare and dependent care flexible spending account (FSA)
• Employee Assistance Programs (Offering up to six free counseling sessions, per person, per issue, per year for employees, spouses and dependents to include financial heath)
• Life Insurance (Company pays basic employee policy; spouse, dependent insurance also available)
• Tuition reimbursement
• Competitive pay (Scheduled performance-based wage increases and annual incentive opportunities.)
• Paid company endorsed volunteer opportunities
• Paid parental leave
• Paid bereavement leave
• Paid training opportunities
• Paid time off starting on your first day, plus 11 paid holidays