Technical Support Specialist
About The Position
Provide customer-facing support for advanced hardware, software, networking, and connected technology solutions. The role involves investigating technical issues, troubleshooting Linux systems and network connectivity, supporting hardware and software configurations, and collaborating with customers and internal technical teams to resolve problems. Previous experience with drones, RF, radar, or detection technology is not required; candidates with strong Linux and networking fundamentals who are willing to learn new technologies are encouraged to apply. This is a contract position based in Mesa, Arizona, with a hybrid workplace arrangement. The listed pay range is $27.00–$29.00 per hour. The anticipated application deadline is November 2, 2026. Eligible workers in this temporary role may have access to benefits, subject to eligibility requirements and plan terms.
Requirements
- At least 3 years of experience in technical support, IT support, help desk, network support, systems support, or a similar role.
- Hands-on experience working with Linux operating systems.
- Comfort using the Linux command line.
- Knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, IP addressing, routing, and connectivity troubleshooting.
- Experience troubleshooting network-connected hardware, routers, endpoints, or similar devices.
- Strong technical troubleshooting and problem-solving skills.
- Previous customer-facing technical support experience.
- Strong verbal and written communication skills.
- Ability to explain technical information to non-technical customers.
- Ability to manage multiple open issues while maintaining accurate documentation.
- Strong ownership and follow-through.
Nice To Haves
- Router configuration or administration experience.
- Experience with cloud-connected or remotely managed devices.
- Experience troubleshooting hardware/software integrations.
- Exposure to RF, radar, wireless technologies, sensors, drones/UAVs, or similar technology.
- Previous experience supporting public safety, government, military, security, or other mission-critical environments.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network-connected systems.
- Troubleshoot Linux-based systems using command-line tools.
- Diagnose network connectivity, configuration, and device communication issues.
- Troubleshoot routers, connected hardware, sensors, and integrated technologies.
- Investigate customer-reported technical issues and follow them through to resolution.
- Assist with system setup, configuration, and connectivity.
- Manage and prioritize multiple technical support cases.
- Document issues, troubleshooting steps, configurations, and resolutions.
- Escalate complex issues to technical support or development teams when appropriate.
- Work with internal teams to identify root causes of recurring technical issues.
- Explain technical concepts and troubleshooting steps to technical and non-technical customers.
- Participate in evening, weekend, or on-call support coverage as needed.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Critical illness, accident, and hospital coverage
- 401(k) retirement plan with pre-tax and Roth post-tax contributions
- Voluntary life and AD&D insurance for employees and dependents
- Short- and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time off/leave, including PTO, vacation, or sick leave
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
