Technical Support Specialist

The Structures Company•San Jose, CA

1d•Onsite

About The Position

The Technical Support Specialist serves as the primary point of contact for Tier 1 end-user support in a mixed network environment. The position supports legacy Active Directory, including adding systems to the network and unlocking or resetting user passwords. It also provides desktop and hardware support, network troubleshooting, Zoom VoIP administration, software deployment, workstation provisioning, printer support, and endpoint security maintenance. The role is a 13-month contract with potential for extension, located in San Jose, California, and works day shift. The position requires a U.S. Person as defined under ITAR regulations. Pay is $55–$60 per hour.

Requirements

Must be a U.S. Person as defined under ITAR regulations.
Bachelor's degree in Information Technology or four years of experience.
A+ certification and knowledge of PC architecture.
Two years of network technical troubleshooting in a corporate-wide area network (WAN) environment, including switch-to-user-port support.
Four years of experience deploying end-user laptops and desktops through automated provisioning solutions such as Ivanti EPM or MS USMT.
Experience providing Tier 1 desktop support in a corporate environment.
Experience supporting Active Directory, including account administration, password management, and access control.

Nice To Haves

Advanced knowledge supporting MS Teams, Zoom Meetings, and Zoom Administration.
Advanced knowledge of the MS Office Suite.
Corporate mobile device management experience and mobile device troubleshooting.

Responsibilities

Serve as the primary point of contact for Tier 1 end-user support in a mixed network environment.
Support legacy Active Directory, including adding systems to the network and unlocking or resetting user account passwords.
Install hardware and equipment, move equipment, apply BIOS patches, troubleshoot hardware, and support desktop hardware.
Support the network by patching drops, monitoring availability, troubleshooting connectivity, making custom-length patch cables, and using a Netscout network analyzer.
Administer the Zoom VoIP phone system, troubleshoot phone connectivity, program extension changes, and deploy new services.
Install and deploy licensed workstation software while following software asset management policies.
Provision user workstations using documented processes and imaging tools such as Acronis, including applying current operating system patches.
Maintain printers, contact vendors for repairs, and configure new print queues and printers.
Keep workstations current with required security patches and perform virus and spam protection.
Participate in daily huddles to review aging and unallocated tickets and improve response and resolution times.