Technical Support Jobs

About The Position

Requirements

• Strong mechanical aptitude and troubleshooting ability.
• Demonstrated ability to learn and utilize technology and software platforms.
• Excellent communication and customer service skills.
• Strong organizational and administrative skills.
• Professional appearance and demeanor.
• Ability to work independently and manage multiple priorities.
• Valid driver's license with an acceptable motor vehicle record.
• Ability to tow a trailer or willingness to learn.
• Proficiency with email, Microsoft Office, and basic computer systems.

Nice To Haves

• Prior experience with autonomous equipment is not required, but candidates must possess strong problem-solving skills, excellent communication abilities, and the aptitude to learn software-based diagnostic systems and advanced equipment technologies.

Responsibilities

• Diagnose and repair autonomous mowing equipment in the field and shop.
• Utilize manufacturer diagnostic software, including Husqvarna Service Hub, to troubleshoot and resolve equipment issues.
• Perform mechanical, electrical, software, and operational diagnostics.
• Assist customers and sales personnel with technical questions and product support.
• Document diagnostic findings, repairs, and recommendations accurately.
• Install autonomous mowing equipment at customer locations.
• Perform GPS mapping, boundary setup, software configuration, and system commissioning.
• Verify equipment performance and proper operation following installation.
• Conduct site assessments and identify installation requirements.
• Assist with setup, delivery, and installation of allied equipment lines.
• Conduct product demonstrations for prospective and existing customers.
• Educate customers on equipment operation, maintenance requirements, and best practices.
• Train customers to perform routine preventative maintenance and basic service procedures.
• Serve as a professional representative of Colorado Golf & Turf at customer sites, trade shows, demonstrations, and industry events.
• Build and maintain positive customer relationships through exceptional service and communication.
• Assist with warranty claim preparation, submission, tracking, and follow-up.
• Coordinate with manufacturers regarding technical issues and warranty approvals.
• Assist with identifying, sourcing, and ordering parts required for repairs and installations.
• Maintain accurate service records, customer communications, inventory records, and documentation.
• Schedule appointments, demonstrations, installations, and service visits as needed.
• Manage and track demonstration inventory and related equipment.
• Safely operate company vehicles while traveling to customer locations.
• Tow trailers and transport equipment for demonstrations, installations, deliveries, and service work.
• Assist with loading, unloading, and securing equipment for transport.
• Maintain a clean driving record and adhere to all company vehicle policies.
• Assist with technical support and service activities involving allied product lines including Husqvarna, Salsco, Smithco, Foley, Cub Cadet, Hustler, and future product offerings.
• Participate in manufacturer training programs and maintain product knowledge.
• Perform other duties as assigned.

Benefits

• Medical and dental insurance.
• Health Savings Account employer contribution.
• Paid vacation, sick leave, and holidays.
• 401(k) with company match.