T1 Technical Support Analyst

Quilt Software•Provo, UT

10d•$19 - $21•Onsite

About The Position

Quilt Software is hiring a Technical Support Analyst to help local retailers use its point-of-sale software and hardware. The role provides phone and email support, builds expertise in Quilt’s products, and works directly with customers to help them run and manage their stores. The ideal candidate is a technical, critical thinker who resolves issues efficiently while delivering high-quality customer service and is eager to learn and grow. This position is onsite at the company’s Provo, Utah office.

Requirements

Experience troubleshooting PC hardware.
Strong written, telephone, and interpersonal communication skills.
Excellent customer-service skills and the ability to build and maintain customer relationships.
A growth mindset and willingness to keep learning.
Advanced knowledge of Windows operating systems, including Windows 10 Pro, Windows 11 Pro, and Windows Server 2016.
Experience with network protocols, switches, and firewall configuration.
Authorization to work for any employer in the United States; the company cannot sponsor or take over sponsorship of an employment visa at this time.

Responsibilities

Resolve customer problems quickly and think on your feet.
Answer phone calls and respond to emailed support tickets while meeting service-level agreements (SLAs).
Maintain lab environments to test software updates and attempt to reproduce issues and potential bugs.
Maintain product and training documentation.
Troubleshoot technical problems in Windows and SQL Server.
Troubleshoot PC hardware, printers, cash drawers, scanner scales, and network firewalls.