Technical Support Engineer - Automatic Test Equip.

Cohu•Norwood, MA

10d•$92,000 - $140,000

About The Position

Cohu is seeking a Technical Support Engineer to support its Automatic Test Equipment (ATE) platforms, with a focus on Linux systems and software troubleshooting. The role diagnoses, resolves, and helps prevent technical issues affecting test systems, with the goal of maintaining uptime and customer satisfaction. It combines hands-on problem-solving with customer-facing communication.

Requirements

Bachelor’s or associate degree in Computer Science, Electrical Engineering, Software Engineering, or a related field, or equivalent practical experience.
At least 2 years of experience in technical support, system administration, or software engineering in a Linux environment.
Proficiency with Linux command-line tools, scripting (Bash, Python, or similar), and system monitoring.
Strong troubleshooting skills involving software and hardware interactions.
Familiarity with automatic test equipment (ATE), semiconductor test systems, or similar complex instrumentation.
Experience with networking concepts, remote debugging, and software deployment.
Excellent communication and documentation skills, including the ability to explain technical issues to engineers and non-technical users.

Nice To Haves

Experience with C/C++ or Python in a test environment.
Knowledge of test methodologies, data acquisition systems, or device drivers.
Prior customer-facing technical support experience in the semiconductor, electronics manufacturing, or test equipment industry.
Understanding of reliability, uptime, and performance requirements in manufacturing environments.
Knowledge of the Linux operating system.

Responsibilities

Provide technical support for ATE software and hardware in Linux-based environments for the existing customer base.
Diagnose and troubleshoot operating systems, drivers, middleware, and test program execution.
Collaborate with engineering teams to resolve escalated technical issues and provide product-improvement feedback.
Support system integration, configuration, and software updates for customer deployments.
Analyze system logs, crash dumps, and error reports.
Develop and maintain knowledge base articles, troubleshooting guides, and training materials for internal teams and customers.
Provide remote and occasional onsite support to global customers and manufacturing partners.
Support new product introduction by assisting with validation, software installation, and customer acceptance.