Test Support Engineer

Cubic³

4d•Hybrid

About The Position

Cubic³ is seeking an energetic and enthusiastic Post Feature Delivery Test Support Engineer to provide technical and test support as part of its Level 2 team. The successful candidate will be comfortable working in a fast-paced, highly flexible environment and will support customers and internal teams with application and system issues, testing, releases, and deployments. This is a fixed-term maternity leave cover. New hires must work onsite five days a week during their six-month probation period. After probation, a flexible arrangement of up to eight work-from-home days per month may be available, subject to business needs and performance standards; this arrangement is not guaranteed for all roles.

Requirements

Experience supporting customers during the test phase and/or test experience.
Knowledge and experience administering or using Microsoft IIS.
Knowledge of database technologies, including Microsoft SQL Server, and working fluency in SQL.
Ability to diagnose and address application issues.
Working knowledge of IT hardware and software.
Ability to learn and master employer-specific software.
Complex problem-solving skills.
Excellent written and verbal communication skills.
Customer-focused approach and strong reporting skills.
Demonstrated ability to learn technical information, processes, and applications quickly.
Excellent attention to detail and ability to multitask within a fast-growing organization.
Proactive approach to problem-solving and demonstrated flexibility.

Nice To Haves

Experience with cloud infrastructure such as Azure.
Experience using tools such as Postman to create and save simple and complex HTTP/s requests.
Degree-level qualification in a technical discipline such as Computer Science or Software Engineering.
Basic knowledge of programming concepts, preferably C#.
Experience building effective relationships with development teams and clients.

Responsibilities

Support customers during online test sessions and through offline ticket support.
Coordinate with support and development teams to resolve application and system issues.
Develop and maintain expertise in application processes and related company systems.
Administer and resolve application issues, provide updates, and perform root cause analysis.
Maintain professional relationships with engineering and customer support counterparts.
Organize and implement small- to medium-sized projects and assist with related processes under the guidance of Software Engineers.
Assess root causes and debug issues on server domains to ensure application availability.
Coordinate with the UAT department to assist with releases and deployments to various environments and production outputs.
Provide support, identify issues, and document issues and solutions.
Recommend performance optimizations, provide solutions to problems, and prepare reports on problems.
Identify and provide resolutions to issues of medium to high complexity.