Master Automotive Technical Specialist – Field Support

MSX International • Newark, NJ

10d

About The Position

The Master Automotive Technical Specialist – Field Support troubleshoots complex electrical, EV, and mechanical breakdowns in the field and at dealership sites. During repairs and post-repair activities, the Field Engineer inspects failed components, prepares detailed technical field reports, and relays findings to the Engineering team.

The role provides on-site support to dealership technicians to resolve product technical issues, documents mission findings and corrective actions, and reports any shortfalls identified during missions to the OEM enterprise. The position requires travel to dealerships in all 50 states.

Requirements

• At least 5 years of automotive mechanical experience.
• Master Automobile Technician Certification (A1-A8 ASE) and/or equivalent proven experience.
• Ability to travel to dealerships in all 50 states.
• Ability to communicate technical information to all departments.
• Ability to analyze data and create custom reports.
• Ability to effectively use MS Word, Excel, Outlook, and other customized software.
• Ability to work independently and manage a progressive workload in a fast-paced environment.
• Highly motivated, adaptive, and autonomous, with the ability to deliver results.

Responsibilities

• Troubleshoot complex electrical, EV, and mechanical breakdowns in the field or at dealership sites.
• Provide on-site support to dealer technicians and help resolve product technical issues.
• Inspect failed components during repairs and post-repair activities.
• Document the findings of each mission and the corrective actions taken.
• Prepare detailed technical field reports and relay findings to the Engineering team.
• Document shortfalls identified during missions and communicate them to the OEM enterprise.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed