ASE Master Certified - Technical Support Specialist 1

Nissan • Smyrna, TN

1d • Hybrid

About The Position

Nissan is hiring a Techline Support Specialist 1 in Smyrna, Tennessee. This full-time hybrid role is onsite Monday through Thursday and remote on Friday. The specialist responds to dealership service technicians’ TECH LINE cases by email, phone, and chat, providing technical information to support diagnosis and repair of customer vehicles. The role also gathers and documents information about incidents involving new vehicles, prepares reports for further engineering investigation, and supports Nissan’s brand values, profitability, and cost-reduction goals.

Requirements

• Thorough knowledge of Nissan and Infiniti vehicle maintenance and repair.
• Proficiency in using technical service manuals and tools.
• Good interpersonal and communication skills.
• Three or more years of automotive retail repair experience.
• One or more years of directly related professional-level experience.
• ASE Master Technician certification (A1 through A8) or OEM Master certification.
• Knowledge of word processors, spreadsheets, and other PC applications for producing routine, similarly formatted materials.
• Typing speed of at least 30 words per minute.
• Legally authorized to work in the United States and able to provide proof of employment eligibility at hire.

Nice To Haves

• Associate degree, or equivalent related college or technical courses, seminars, and in-house classroom training.

Responsibilities

• Provide technical help-desk assistance and direction to dealership service technicians regarding vehicle maintenance, service, and repair.
• Respond to TECH LINE cases by email or phone and respond to chat inquiries from dealership service technicians.
• Collect and document technical information about new-vehicle incidents requiring repairs and prepare reports for further investigation by engineering staff.
• Document cases with required information, search the database for similar or related cases, update existing reports, and close completed reports.
• Provide support consistent with brand values, profitability, and cost-reduction goals.
• Evaluate decisions from the customer’s viewpoint and recommend actions that consider customer needs and values.
• Provide dealership-technician feedback on countermeasure procedures to Nissan North America departments.
• Collaborate across organizations, functions, regions, and affiliates to complete reporting requirements.
• Perform other related duties as necessary.

Benefits

• Medical benefits
• Mental health benefits
• Parental leave
• Retirement savings
• Employee Lease Program discounts on lease vehicles
• Vehicle Purchase Program
• Tuition reimbursement
• Career growth and continuous learning opportunities, including seminars, leadership training, and learning platforms

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed