ASE Master Certified - Technical Support Specialist 1

Nissan Motor Corporation • Smyrna, TN

2d • Hybrid

About The Position

Nissan is seeking a Techline Support Specialist 1 in Smyrna, Tennessee. The role provides technical assistance to dealership service technicians on vehicle diagnosis, maintenance, service, and repair. Support is delivered through TECH LINE cases by email or phone and through chat. The specialist also gathers and documents technical information about incidents involving new vehicles that require repairs and prepares reports for further investigation by engineering staff.

This is a full-time hybrid position, with onsite work Monday through Thursday and remote work on Friday. The role contributes to Nissan’s brand value, profitable growth, and cost-reduction goals. It requires thorough knowledge of Nissan and Infiniti vehicle maintenance and repair, along with an ASE Master Technician certification or OEM Master certification.

Requirements

• ASE Master Technician certification (A1 through A8) or OEM Master certification; the posting also describes the requirement as ASE Master automotive technician or OEM-certified automotive technician.
• Thorough knowledge of Nissan and Infiniti vehicle maintenance and repair.
• Proficiency with technical service manuals and tools.
• Good interpersonal and communication skills.
• At least three years of automotive retail repair experience and at least one year of directly related professional-level experience.
• Knowledge of word processors, spreadsheets, and other PC applications for producing routine documents in established formats.
• Typing speed of at least 30 words per minute.
• Legally authorized to work in the United States and able to provide proof of employment eligibility at hire.

Nice To Haves

• Associate degree, or equivalent related college or technical courses, seminars, and in-house classroom training; an AA degree is preferred.

Responsibilities

• Respond to dealership service technicians’ TECH LINE cases by email or phone and respond to chat inquiries with technical information about vehicle diagnosis and repair.
• Provide help desk technical assistance and direction regarding vehicle maintenance, service, and repair.
• Collect and document technical information about new-vehicle incidents requiring repairs, and prepare reports for engineering investigation.
• Document cases with required information, search the database for similar cases, update reports, and close completed reports.
• Consider customer needs and values when analyzing decisions and recommending actions.
• Provide feedback from dealership technicians about countermeasure procedures to Nissan North America departments.
• Work with people across organizations, functions, regions, and affiliates to complete reporting requirements.
• Perform other related duties as necessary.

Benefits

• Career growth and continuous learning opportunities, including seminars, leadership training, and learning platforms.
• Tuition reimbursement.
• Comprehensive benefits package, including medical coverage, mental health benefits, parental leave, and retirement savings.
• Employee Lease Program discounts on lease vehicles.
• Vehicle Purchase Program (VPP).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed