Technical Support Specialist

Entergy • Port Arthur, TX

7d • Onsite

About The Position

The Technical Support Specialist develops, implements, and manages improvement projects and/or provides diagnostic subject matter expertise to improve plant reliability, efficiency, and safety. The position primarily supports the ETS organization in the NOVUM Fleet and may assist other PowerGen sites in the respective regions as needed. The role may be filled at level I, II, III, Senior, or Senior Lead based on the candidate's qualifications and experience.

Requirements

• High school diploma, GED, or equivalent work experience.
• Power plant or relevant technical experience is preferred: 0–2 years for Specialist I; 2–4 years for Specialist II; 4–6 years for Specialist III; 6+ years for Senior; or 8+ years for Senior Lead.
• Proficiency in Microsoft applications and good computer skills.
• Ability to work independently without direct supervision.
• Good communication skills.
• Ability to keep records and prepare reports.
• Ability to work call-outs and after normal hours.
• Authorization to work in the United States; the company will not sponsor work visas for this position.

Nice To Haves

• Associate degree in Engineering Technology or a bachelor's degree in Science in a technical field.
• 1–5 years of power plant control system experience, such as Mark VIe, Ovations, Allen Bradley PLCs, or Foxboro.
• Familiarity with power distribution systems such as switchgear, breakers, transformers, batteries, and relays.
• PMP certification.

Responsibilities

• Provide primary or technical backup support for plant systems and processes, with a primary need in controls systems.
• Analyze, trend, and monitor plant equipment performance data using experience, knowledge, online monitoring systems, and tools to improve plant operation.
• Provide technical support for maintenance, outage, and capital projects.
• Serve as technical lead on specific or complex projects, potentially including contractor management responsibilities.
• Support equipment problem solving and condition assessments, and represent Entergy during OEM discussions or shop repairs.
• Conduct or support root cause analysis/CAP and prepare reports for management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED