Online Learning Student Support Faciliator and Recruiter

Navajo Technical University•Crownpoint, NM

About The Position

Navajo Technical University seeks a motivated and dedicated Online Learning Student Support Facilitator and Recruiter to enhance its online education programs. The role supports a welcoming educational experience, particularly for students from Tribal Colleges and Universities (TCUs), and provides assistance in virtual and in-person settings. It also recruits prospective TCU students for NTU’s online programs. The position provides student support and engagement through training on Blackboard Ultra and collaboration tools, orientation, personalized guidance, interactive learning activities, issue resolution, recordkeeping, and monitoring learning outcomes. The employee works with faculty and staff to develop engagement, retention, and student-success strategies, and helps deliver workshops on university resources, scholarships, transfer processes, and related topics. The role also contributes to online learning practices, technology accessibility, policies, and committee reporting. Recruitment work includes developing outreach strategies, presenting NTU programs, coordinating with relevant university departments, building community partnerships, hosting online information events, tracking recruitment data, and providing information about financial aid and scholarships. When assigned, the employee may coordinate the work of student workers, peer mentors, interns, volunteers, or temporary personnel. Work is generally performed in an office setting and typically in a library environment with minimal noise. The role involves frequent interaction with students and the public, regular use of video display terminals, deadlines, interruptions, and multiple demands. Evening or weekend work, extended hours, and irregular shifts may be required. Physical demands include frequent sitting, standing, walking, bending, stooping, squatting, repetitive hand movements, reaching and lifting above the shoulders, and occasionally pushing, lifting, or carrying up to 25 pounds.

Requirements

A bachelor's degree in education, information technology, psychology, communication, or a related field is preferred.
Familiarity with online learning and training methodologies.
Proven experience in student support, online learning, or recruitment.
Exceptional communication, interpersonal, and facilitation skills.
Strong organizational and problem-solving abilities.
Proficiency in learning management systems and educational technologies.
Experience serving as a primary contact for students in online, web-enhanced, and hybrid courses.
Cultural sensitivity and awareness of NTU and TCU educational backgrounds.
Ability to proactively monitor student engagement and progress and reach out to students requiring additional support.
Knowledge of Blackboard Ultra and online collaboration tools, including Class Collaborate and Zoom.
Ability to support diverse students in online, hybrid, web-enhanced, and in-person environments with culturally responsive, inclusive, and student-centered assistance.
Ability to communicate technical and academic processes clearly, provide mentoring and follow-up, and respond to student concerns.
Ability to maintain accurate records, monitor student progress, prepare reports, and conduct recruitment and outreach activities.
Ability to build partnerships, manage multiple priorities, meet deadlines, handle interruptions, and exercise sound judgment.
Ability to maintain confidentiality and discretion and follow institutional procedures.
Ability to communicate effectively in writing and verbally and present information to individuals and groups.
Ability to analyze basic student-support and recruitment information and recommend service improvements.
Ability to establish effective professional relationships and work independently and collaboratively.
Ability to learn and use new technologies and systems.
Physical ability to frequently sit, stand, walk, bend, stoop, squat, use both hands repetitively, reach and lift above the shoulders, and occasionally push, lift, or carry up to 25 pounds.
Normal auditory and visual acuity and verbal communication skills.

Responsibilities

Train students to use Blackboard Ultra and collaboration tools such as Class Collaborate and Zoom through group, class, program, and individual sessions.
Ensure fully online students complete and pass the Blackboard Ultra 101 Student Orientation.
Create training guides and materials for students in online, web-enhanced, and hybrid courses.
Design resources to guide students in asynchronous and synchronous online, web-enhanced, and hybrid or blended learning environments.
Provide personalized mentorship and guidance to online learners.
Design and manage interactive online activities and discussions that encourage collaboration and community.
Serve as a primary contact for student inquiries, address concerns, and facilitate solutions.
Maintain accurate student information, progress, and performance records.
Monitor learning outcomes and identify trends and challenges in online instruction; propose improvements to student-support services.
Collaborate with faculty and staff to develop and implement engagement and retention strategies for online students.
Work with faculty, students, and support staff to design and facilitate workshops on university resources, scholarships, college transfer, student success, and other topics.
Recommend, develop, grow, and lead initiatives to expand online student support, with attention to degree completion, retention, persistence, and graduation.
Keep informed about online-learning trends and methodologies.
Work with technology staff to support the functionality and accessibility of online learning platforms.
Contribute to the development and refinement of policies governing online learning.
Participate in the Online Learning Committee and present reports and updates.
Develop and implement recruitment strategies using channels such as social media and partnerships.
Present NTU online programs to prospective students and community stakeholders.
Coordinate with marketing, online program advisors, recruitment, and admissions teams to align recruitment messaging and streamline applications.
Build relationships with local schools, businesses, and community organizations to attract prospective students.
Host webinars and information sessions about online programs and answer applicant questions.
Track enrollment trends, student feedback, and recruitment effectiveness to refine strategies.
Provide prospective students with information about financial aid, scholarships, and payment options.
When assigned, coordinate the work of student workers, peer mentors, interns, volunteers, or temporary personnel.
Proactively monitor student engagement and progress, reach out to students needing support, connect students with university resources, and troubleshoot basic technology issues.
Perform other duties as assigned.