Online Learning Student Support Faciliator and Recruiter

Navajo Technical University•Crownpoint, NM

About The Position

Navajo Technical University seeks a motivated and dedicated Online Learning Student Support Facilitator and Recruiter to strengthen its online education programs. The position supports current students—particularly students from Tribal Colleges and Universities (TCUs)—and recruits prospective students for NTU’s online programs. The role provides assistance in virtual and in-person settings, with attention to NTU students’ distinct needs. The facilitator trains students to use Blackboard Ultra and online collaboration tools, provides orientation and personalized guidance, creates student-facing training resources, and develops interactive learning activities. The position responds to student inquiries, maintains accurate records, monitors engagement and outcomes, and works with faculty and staff on student-success, retention, persistence, and degree-completion initiatives. It also supports workshops on university resources, scholarships, transfer processes, and student success; collaborates with IT and contributes to online-learning policies and committee reporting. Recruitment duties include developing outreach strategies, presenting NTU’s online programs, hosting webinars and information sessions, building community partnerships, coordinating with marketing, advising, recruitment, and admissions teams, and tracking recruitment and enrollment information. The role also provides prospective students with information about financial aid, scholarships, and payment options. When assigned, the employee may coordinate the work of student workers, peer mentors, interns, volunteers, or temporary personnel. Other duties may be assigned. The Navajo Nation Preference in Employment Act applies to hiring, promotions, and transfers into this position.

Requirements

Proven experience in student support, online learning, or recruitment.
Familiarity with online learning and training methodologies.
Exceptional communication, interpersonal, and facilitation skills.
Strong organizational and problem-solving abilities.
Proficiency in learning management systems and educational technologies.
Experience serving as a primary contact for students in online, web-enhanced, and hybrid courses.
Cultural sensitivity and awareness of NTU and TCU educational backgrounds.
Ability to proactively monitor student engagement and progress and reach out to students requiring additional support.
Knowledge of online, web-enhanced, hybrid, and blended learning environments; student support, orientation, mentoring, engagement, retention, persistence, and degree-completion practices.
Knowledge of learning management systems, particularly Blackboard Ultra, and online collaboration tools including Class Collaborate and Zoom.
Ability to conduct student recruitment, outreach, admissions-related activities, community engagement, webinars, workshops, presentations, and information sessions.
Basic knowledge of scholarships, financial aid, payment options, and transfer information.
Ability to collect data, prepare reports, monitor progress, and maintain accurate student records.
Knowledge of online-learning best practices, accessibility, culturally responsive student-support practices, confidentiality, and institutional procedures.
Ability to provide culturally responsive, inclusive, student-centered assistance to diverse students in online, hybrid, web-enhanced, and in-person environments.
Ability to explain technical and academic processes clearly, create training guides, provide mentoring and follow-up, respond to student concerns, and troubleshoot basic technology issues.
Ability to connect students with appropriate university resources and learn and use new technologies and systems.
Ability to work independently and collaboratively, manage multiple priorities and competing demands, handle interruptions, organize assignments, and meet deadlines.
Ability to maintain confidentiality and exercise discretion.
Ability to communicate effectively in writing and verbally and present information to individuals and groups.
Ability to analyze basic student-support and recruitment information, recommend service improvements, and establish effective professional relationships.
Frequently sit, stand, walk, bend, stoop, and squat; use hands for dexterity and repetitive movements; reach and lift above shoulder level; and occasionally push, lift, and carry up to 25 pounds.
Normal auditory and visual acuity and verbal communication skills.

Nice To Haves

Bachelor’s degree in education, information technology, psychology, communication, or a related field is preferred.

Responsibilities

Train students to use Blackboard Ultra, Class Collaborate, Zoom, and other online learning resources through group, class, program, and individual sessions.
Ensure fully online students complete and pass the Blackboard Ultra 101 Student Orientation.
Create training guides and materials for students in online, web-enhanced, and hybrid courses.
Develop resources to guide students in asynchronous and synchronous online, web-enhanced, and hybrid or blended learning environments.
Provide personalized mentorship and guidance to online learners throughout their educational journeys.
Design and manage interactive online activities and discussions that encourage collaboration and community.
Serve as a primary contact for student inquiries, address concerns, and facilitate solutions.
Maintain accurate student information, progress, and performance records.
Monitor and evaluate learning outcomes, identify trends and challenges, and propose improvements to student support services.
Collaborate with faculty and staff to develop and implement online student engagement and retention strategies.
Work with faculty, students, and support staff to design and facilitate workshops on university resources, scholarships, college transfer, student success, and related topics.
Recommend, develop, grow, and lead initiatives that expand student support and access, with attention to degree completion, retention, term-to-term persistence, and graduation.
Keep informed about online-learning best practices and apply relevant trends and methodologies to program quality and support services.
Collaborate with technology staff to support the functionality and accessibility of online learning platforms.
Contribute to the development and refinement of policies governing online learning.
Participate in the Online Learning Committee and present reports and updates.
Develop and implement recruitment strategies using channels such as social media and partnerships.
Present NTU online programs to prospective students and community stakeholders.
Coordinate with marketing, online program advisors, recruitment, and admissions teams to align recruitment messages and streamline applications.
Build relationships with local schools, businesses, and community organizations to attract prospective students.
Host webinars and virtual information sessions to showcase online programs and answer applicant questions.
Track enrollment trends, student feedback, and recruitment effectiveness to improve strategies.
Provide prospective students with information about financial aid, scholarships, and payment options.
When assigned, coordinate the work of student workers, peer mentors, interns, volunteers, or temporary personnel.
Perform other duties as assigned.