Technical Support Engineer

CrossCountry Mortgage, LLC • Cleveland, OH

5d

About The Position

The Technical Support Engineer provides advanced technical support and assistance to CrossCountry Mortgage employees and affiliates across software, hardware, network, and audio/visual technologies. The role includes diagnosing and resolving complex technical issues, developing and implementing technical solutions, testing systems and applications, maintaining documentation, and training users.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field, and/or an equivalent combination of education and experience.
• Experience in technical support or a similar role, with knowledge of software, hardware, network, and audio/visual troubleshooting.
• Experience configuring, maintaining, and troubleshooting audio/visual technologies such as video conferencing systems, digital signage, projectors, and sound systems.
• Knowledge of programming languages, operating systems, and software applications relevant to the role.
• Excellent communication and collaboration skills.
• Excellent problem-solving skills.

Responsibilities

• Provide escalated technical support to customers and internal teams on complex software, hardware, network, and audio/visual issues.
• Diagnose, troubleshoot, and resolve technical issues through research, testing, and collaboration with other teams.
• Configure, maintain, and troubleshoot audio/visual technologies, including video conferencing systems, digital signage, projectors, and sound systems.
• Create and maintain technical documentation and knowledge base articles for troubleshooting and resolution procedures.
• Analyze customer or system requirements and specifications to develop, modify, and implement technical solutions and enhancements.
• Conduct testing and quality assurance to assess the functionality, security, and performance of systems and applications; design, develop, and test computer software and operating systems.
• Communicate technical information to non-technical customers and stakeholders, providing timely updates and resolutions.
• Train customers and internal teams on new features, functionality, and best practices for software, systems, and audio/visual technologies.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Company-provided short-term disability
• Employee assistance program
• Wellness program

What This Job Offers

• Job Type: Full-time