Technical Support Engineer 2

Dell Technologies • TX, TX

6d • $69,840 - $96,030

About The Position

Dell Technologies is hiring a Technical Support Engineer 2 for its Solutions Support as a Service team, supporting Dell and Nvidia AI Networking in Round Rock, Texas, or Oklahoma City, Oklahoma. The role resolves AI Networking issues for global enterprise customers across cloud, datacenter, and edge networking infrastructure, including traditional and open networking, as well as related compute and storage technologies. The engineer also contributes to hardware and software quality by reporting bugs and issues to product quality and backline teams.

The position involves taking ownership of customer-reported issues from intake through resolution, coordinating with customers and internal stakeholders, documenting relevant technical information, and communicating progress. The engineer is expected to deliver respectful, high-quality customer service, follow processes and guidelines, and support operational excellence through activities such as training, mentoring, knowledge sharing, and projects.

Requirements

• 3–5 years of experience integrating and troubleshooting a broad range of technologies, including servers, storage, and networking in a datacenter environment.
• Extensive knowledge of AI networking solutions for datacenter and edge environments.
• Knowledge of cloud computing, open networking, SD-WAN concepts, and Linux fundamentals.
• Expertise in core networking technologies, including Layer 2 fundamentals, Spanning Tree, port channels, AAA, Layer 3 concepts, and routing protocols.
• Familiarity with advanced and emerging technologies such as BGP, VxLAN, and EVPN.
• Excellent communication, analytical, and troubleshooting skills, with the ability to quickly judge priorities in challenging situations.
• Experience working in highly technical, complex enterprise customer environments.

Nice To Haves

• CCNP/CCIE, CCDP/CCDE, JNCP/JNCIE, or Dell Proven Professional certifications.
• RHCE, RHA, BCNP/BCFP, CWNP/ACMP/ACMX/ACDX/CWNE, VCP/VCAP, MCSE/MSM, or AWS/Microsoft Azure cloud-related technological certifications.

Responsibilities

• Own enterprise customer-reported issues from various intake models and work with customers and stakeholders through resolution to the customer's satisfaction.
• Document relevant technical information throughout the issue lifecycle and communicate timely progress updates to customers.
• Coordinate with internal stakeholders, including Engineering, Backline Teams, and other Lines of Business, during issue resolution.
• Report bugs and issues to backline teams to contribute to the hardware and software quality of Dell and Nvidia AI Networking products.
• Treat customers with respect and drive operational excellence through quality closures, following processes and using relevant tools and guidelines.
• Contribute to training, mentoring, knowledge sharing, projects, and tasks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed