Technical Support Specialist 2
Garmin International, Inc.•Olathe, KS
•Onsite
About The Position
Garmin is seeking a full-time Technical Support Specialist 2 at its U.S. headquarters in the Greater Kansas City area. The role provides first- and second-level support to end users by responding to their needs and alerts through moderately complex troubleshooting, resolution, or escalation steps. The position also participates in an after-hours on-call rotation shared by the Help Desk and Technical Support Specialist teams.
Requirements
- High school diploma or GED and coursework toward completion of a degree, or at least 4 years of IT or technical experience.
- Cumulative GPA of at least 3.0 as a general rule.
- Moderate familiarity with asset, service, monitoring, and documentation tools, as well as troubleshooting and research tools.
- Strong and effective verbal, written, and interpersonal communication skills.
Nice To Haves
- Outstanding academics, defined as a cumulative GPA of at least 3.5.
Responsibilities
- Install and maintain desktop technologies, including desktops, laptops, phones, monitors, and printers, and assist with network printer system maintenance.
- Research, resolve, and respond in a timely manner to questions received by telephone, email, walk-ups, and callbacks across company sites, following current procedures to support knowledge sharing and user satisfaction.
- Maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to customers.
- Monitor conference room performance and maintenance schedules.
- Manage and implement initiatives or change controls.
- Recommend component-level improvements.
- Identify interdependencies in system and application components.
- Create work instructions and knowledge articles.
- Demonstrate proficient use and knowledge of standards and procedures.
- Provide reliable solutions using sound problem-solving techniques, including root cause analysis and identification of corrective actions.
- Mentor less experienced IT Specialists (IT Specialist 1).
- Work after hours in an on-call capacity based on a rotation shared by the Help Desk and Technical Support Specialist teams.
Benefits
- Eligible for Garmin's benefit program; details are available through Garmin Benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
