Technical Support Specialist 2

RevMax Performance LLC • Charlotte, NC

7d • Onsite

About The Position

The Technical Support Specialist 2 serves as the help desk for company PCs, laptops, software, and applications. Reporting to the Controller and working with the IT Manager and users across offices and shops, this role helps keep systems secure, backed up, and operational. The position is with RevMax, a Race Winning Brands company that designs, engineers, and assembles torque converters, valve bodies, and transmissions in the USA.

Requirements

• Recent, relevant experience in help desk operations, technical support, and problem resolution.
• Proficiency with Word, Excel, and Microsoft operating systems.
• Understanding of security-related systems, including Active Directory and Group Policy.
• Basic knowledge of Cisco IP phone systems.
• Strong customer service, organization, and communication skills, with a professional and courteous manner.
• Technical aptitude, flexibility, and self-motivation, with a drive to find better tools for diagnosing and fixing problems.
• A team-player mindset.
• Passion for the work and pride in work quality.
• Commitment to showing up, following through, and doing the right thing.

Nice To Haves

• Familiarity with Linux/Unix environments.
• Familiarity with Open Edge Progress database.
• Familiarity with the QAD ERP system.

Responsibilities

• Put safety first and do not pass on defects.
• Find better, faster, and smarter ways to work.
• Troubleshoot hardware and software problems and resolve common PC issues.
• Handle password resets, printer and drive mappings, minor Active Directory changes, ERP user access, VPN support, email profile setup, file recovery, and desktop cleanup.
• Install, configure, upgrade, test, and troubleshoot Windows products and other software.
• Apply security updates and maintain virus protection on workstations, laptops, and servers.
• Perform daily, monthly, and quarterly checks on server, security, and networking systems.
• Complete server and system-level backup procedures.
• Work with users to understand their needs and communicate solutions to the IT Manager.
• Track and coordinate hardware and software license renewals.
• Document troubleshooting steps and resolutions for future reference.
• Respond promptly through email, phone, text, or other channels to move issues toward resolution.
• Occasionally work outside standard office hours and travel to local worksites.

Benefits

• Health, dental, and vision insurance effective day one, with substantial company contributions to medical and dental premiums.
• Shift differential pay, if applicable.
• Nine paid holidays and paid Thank You Day(s), effective day one.
• Paid time off.
• Paid personal days.
• 401(k) match up to 3.5%, eligible after 30 days, with immediate vesting.
• Employer HSA contributions up to $1,100 per year.
• Company-paid life insurance and short-term disability.
• Employee discounts on products from company brands.
• Monetary award for perfect attendance.
• Prescription safety glasses and work boot reimbursement.
• Paid parental leave.
• Wellness program with medical premium credit.
• Employee Assistance Program.
• Tuition reimbursement.
• $1,000 referral bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed