Technical Account Manager Jobs

About The Position

Requirements

• Minimum of 5 years of people management experience in a fast-paced, enterprise software support, professional services, or account management environment
• Proven ability to manage a complex book of business while mentoring a team
• Bachelor's Degree
• Strong leadership, performance management, and process management skills
• Experience with customer relations, account management, and driving high CSAT outcomes
• Excellent communication skills (presentation, written, and verbal) across all organizational levels
• Strong problem-solving, prioritization, and organizational skills
• Ability to explain complex concepts to direct reports, peers, customers, and senior leadership

Nice To Haves

• Direct experience with digital experience platforms and related content/workflow/analytics tools

Responsibilities

• Manage and coach designated TAM resources, driving team objectives, morale, and culture
• Motivate the team to deliver exceptional customer experiences through discovery and understanding of customer needs
• Set quarterly individual goals, provide ongoing feedback, and conduct formal performance appraisals
• Evaluate performance metrics to uncover trends in customer happiness, operating efficiency, solution adoption, and retention
• Advocate for the team to increase global visibility and collaborate on process improvements and customer concerns
• Recruit, hire, and retain top talent for the practice
• Support key accounts and manage critical issues to resolution
• Partner with Customer Success and Sales leaders to align support efforts with retention and value realization
• Contribute to practice initiatives and extracurricular activities that improve the service offering

Benefits

• health, vision and dental benefits for contract employees
• Paid sick leave eligibility is contingent on state of residence
• Optional 401k Plan (excludes employer match)
• Opportunity to get your foot in the door at a well-established corporation, with potential for extended or permanent full-time employment