Technical Account Manager (all genders)
About The Position
SCAYLE is seeking a Technical Account Manager to own and manage 5–10 enterprise customer relationships from a technical perspective. The role serves as a trusted advisor on platform usage, integration best practices, and architecture decisions, while connecting customers’ business needs with platform capabilities and product direction. The Technical Account Manager works across solution engineering, support, and product teams to coordinate escalations, monitor platform health and usage, and identify improvements. The role also leads technical business reviews, integration reviews, and roadmap alignment workshops to encourage proactive product adoption and help customers achieve their objectives.
Requirements
- Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or similar experience.
- 5+ years of experience in enterprise e-commerce, SaaS platforms, or digital consulting.
- Proven experience in technical customer-facing roles such as TAM, Solution Architect, or Senior Consultant.
- Deep understanding of e-commerce architectures, including Storefronts, APIs, OMS, PIM, CMS, and ERP integrations.
- Familiarity with headless commerce and MACH principles (Microservices, API-first, Cloud-native).
- Strong skills in reading architecture diagrams and API documentation, and working with REST, GraphQL, and webhooks.
Nice To Haves
- Experience with platform migrations and pre-/post-sales consulting.
- Familiarity with SCAYLE, Salesforce Commerce Cloud, CommerceTools, SAP Commerce Cloud (Hybris), or Shopify Plus.
Responsibilities
- Own and manage 5–10 enterprise customer relationships from a technical perspective.
- Advise customers on platform usage, integration best practices, and architecture decisions.
- Translate complex customer requirements into actionable feature requests and influence the product roadmap.
- Map business needs to product features and drive proactive adoption.
- Coordinate technical escalations with solution engineering, support, and product teams.
- Lead technical QBRs, integration reviews, and roadmap alignment workshops.
- Monitor platform health, usage, and KPIs, and recommend improvements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
