About The Position
The Client Lead & Account Manager is the primary point of contact for two to four clients in the TikTok Shop department and is responsible for their growth and long-term partnerships. The role involves learning TikTok Shop quickly, identifying its growth levers, and working with a project team to scale clients and their businesses. The position combines client leadership, strategic account management, campaign planning and evaluation, project coordination, and reporting. The role-holder develops customer strategies, goals, actionable plans, and roadmaps; coordinates Creator Managers and Shop Managers; identifies opportunities for new initiatives and increased budgets; and uses project KPIs to recommend actions. No prior TikTok Shop experience is required, but a genuine interest in the platform and creator commerce is expected.
Requirements
- At least three years of experience in client leadership or account management.
- Experience leading and managing clients, for example as a Marketplace Manager, eCommerce Manager, or Account Manager.
- Organizational skills and the ability to manage multiple creators, brands, and deadlines.
- Strong communication skills, including professional communication with clients and rapport with creators, and confidence in strategy and reporting discussions.
- Comfort working with data and using metrics to make better decisions.
- A hands-on approach and willingness to take initiative without waiting for instructions.
- Genuine interest in TikTok and how creator commerce works.
Nice To Haves
- Experience in a fast-growing environment or marketing agency.
- Experience successfully scaling clients.
Responsibilities
- Lead two to four clients in the TikTok Shop department and serve as their primary contact.
- Take responsibility for client growth and develop strategies, individual goals, actions, and roadmaps.
- Coordinate the project team, including Creator Managers and Shop Managers, to ensure smooth client delivery.
- Build trusted, long-term client relationships and provide strategic advice.
- Identify opportunities for new initiatives and budget expansion, and actively develop client accounts.
- Manage timelines and keep clients informed and advised throughout each step.
- Conduct regular client check-ins, reviews, and strategy discussions.
- Plan, launch, and evaluate campaigns for clients, translating viral TikTok Shop content into campaigns.
- Track client tasks and coordinate their execution with the TikTok Shop team.
- Create and implement new standards for client work.
- Monitor project KPIs, prepare reports, present them internally and externally, and derive follow-up actions.
Benefits
- Dynamic and challenging work environment at a leading Meta and TikTok performance marketing agency in the German-speaking region.
- Opportunity to work with brands such as Aylashes and More Nutrition.
- Access to a fully equipped TikTok Shop studio for client livestreams.
- Dynamic team with a hands-on and self-directed working culture.
- 450-square-meter loft office and a relaxed working atmosphere.
- Team events.
- Latest Apple equipment.
- 30 days of vacation.
- KVB JobTicket.
- Urban Sports Club membership.
- Bikes.
- Fitness studio.
- Warm lunch, healthy snack bar, free drinks, and ADBAKER coffee.
- Gaming area.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
