Technical Account Manager (all genders)
About The Position
SCAYLE is a fast-growing enterprise commerce platform that helps brands and retailers achieve their direct-to-consumer ambitions. The Technical Account Manager independently manages the technical relationship with 5–10 enterprise customers and serves as a trusted adviser on platform use, integration best practices, and architecture decisions. The role translates complex customer requirements into actionable feature requests and contributes to the product roadmap, aligns business needs with product capabilities, and proactively encourages platform adoption. The position coordinates technical escalations with Solution Engineering, Support, and Product teams; leads technical QBRs, integration reviews, and roadmap-alignment workshops; and monitors platform health, usage, and KPIs to recommend improvements. SCAYLE describes its working culture as collaborative and international, with an emphasis on flexibility, creativity, continuous development, acceptance, inclusion, and fairness.
Requirements
- Bachelor’s or master’s degree in Computer Science, Information Systems, Engineering, or a comparable qualification.
- More than 5 years of experience in enterprise e-commerce, SaaS platforms, or digital consulting.
- Demonstrated experience in technical, customer-facing roles such as Technical Account Manager, Solution Architect, or Senior Consultant.
- Strong understanding of e-commerce architectures, including storefronts, APIs, OMS, PIM, CMS, and ERP integrations.
- Familiarity with headless commerce and MACH principles (microservices, API-first, cloud-native).
- Strong ability to read architecture diagrams and API documentation and work with REST, GraphQL, and webhooks.
Nice To Haves
- Experience with platform migrations and pre-sales and post-sales consulting.
- Knowledge of SCAYLE, Salesforce Commerce Cloud, commercetools, SAP Commerce Cloud (Hybris), or Shopify Plus.
Responsibilities
- Independently manage the technical relationship with 5–10 enterprise customers.
- Advise customers on platform use, integration best practices, and architecture decisions.
- Translate complex customer requirements into actionable feature requests and contribute to the product roadmap.
- Align business requirements with product capabilities and proactively encourage platform adoption.
- Coordinate technical escalations with Solution Engineering, Support, and Product teams.
- Lead technical QBRs, integration reviews, and roadmap-alignment workshops.
- Monitor platform health, usage, and KPIs, and recommend improvements.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
