Technical Account Manager

Endex•Los Angeles, CA

19h•Onsite

About The Position

Endex is seeking a Technical Account Manager to serve as a trusted technical partner for customers using Endex in important workflows. The role owns the ongoing technical relationship for established customers and helps them operate Endex reliably after launch. It partners with support engineers on diagnosis and with forward-deployed engineers (FDEs) on integration work. The position is based primarily in New York City, with other listed locations including Denver, Chicago, Singapore (APAC), London, San Francisco, Austin, and Los Angeles. It requires five days in person.

Requirements

Experience owning technical relationships or escalations for business customers.
Ability to investigate systems and challenge incomplete diagnoses.
Clear communication during urgent or ambiguous situations.
Ability to keep internal responders and customer stakeholders aligned.
Ability to discuss APIs, identity, and integration dependencies with customer IT teams and translate technical risk into a clear account plan.

Nice To Haves

Experience with regulated customers.
Incident coordination experience.
Familiarity with APIs and enterprise authentication.

Responsibilities

Maintain a shared technical account plan covering architecture, integration dependencies, operating risks, and the customer's technical priorities.
Coordinate complex escalations among support, engineering, and customer IT, establishing clear owners, timelines, and communications.
Translate technical updates into customer impact and next steps.
Review recurring incidents, system health, and upcoming changes so customers can operate Endex reliably after launch.
Build runbooks and capture durable resolutions to improve support practices.