Technical Account Manager

Charles IT•Chesapeake, VA

About The Position

Charles IT is seeking a highly qualified Technical Account Manager to serve as the primary liaison for assigned technical clients, addressing technical escalations and business objectives. The ideal candidate is client-focused, collaborative, exceptionally organized, and detail-oriented. Guided by its values of exceptional service, continual improvement, passionate people, and honesty, Charles IT fosters a culture of growth, balance, and belonging.

Requirements

Associate degree or equivalent in a related field.
At least 4 years of experience in the IT field.
Exceptional oral and written communication skills.
Enthusiasm and commitment to the challenges of a growing company and client base.
Strong follow-through and ability to see tasks through to completion.
Ability to work independently with minimal supervision.
Strong organization and attention to detail.
Current, valid U.S. driver’s license.

Nice To Haves

Technical certifications in Microsoft, Cisco, virtualization, or project management.
Experience with ConnectWise, Cisco, Meraki, Datto, VMware, Office 365, or advanced Mac OS support.

Responsibilities

Build and maintain strong, long-term relationships with technical clients as their primary point of contact for Charles IT.
Serve as the lead point of contact and an internal and external escalation point for the assigned client base.
Analyze clients’ needs and develop a roadmap to bring them to best practices.
Mentor and lead the technical team, and cross-train team members on client infrastructure.
Ensure the accuracy of technical solutions proposed by the team.
Ensure timely and successful project delivery in line with clients’ business needs and objectives.
Communicate initiative progress through recurring client meetings.
Maintain customer documentation.
Perform other duties as assigned.

Benefits

401(k) plan with employer contributions.
Performance-based incentive opportunities.
Employee discount and savings offerings.
Paid time off.
Paid holidays.
Paid parental leave.
Work-from-home bank.
Medical, dental, and vision coverage.
Employer-paid life insurance.
Short- and long-term disability insurance.
Flexible Spending Accounts.
Well-being resources and support programs.
Structured career progression plans.
Certification incentives that provide direct dollar-amount pay increases for approved industry certifications.
Employer-paid dry-cleaning services.
Friday team lunches.
Corporate concierge services.
Dog-friendly office.
Team-building events and company-sponsored activities.