Technical Account Manager (all genders)
About The Position
The Technical Account Manager owns and manages 5–10 enterprise customer relationships from a technical perspective. The role acts as a trusted advisor on platform usage, integration best practices, and architecture decisions, translating customer requirements into actionable feature requests and influencing the product roadmap. The position maps business needs to product features and drives proactive adoption. The Technical Account Manager coordinates technical escalations with solution engineering, support, and product teams; leads technical QBRs, integration reviews, and roadmap alignment workshops; and monitors platform health, usage, and KPIs to recommend improvements.
Requirements
- Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or similar experience.
- 5+ years in enterprise e-commerce, SaaS platforms, or digital consulting.
- Proven experience in technical customer-facing roles such as TAM, Solution Architect, or Senior Consultant.
- Deep understanding of e-commerce architectures, including Storefronts, APIs, OMS, PIM, CMS, and ERP integrations.
- Familiarity with headless commerce and MACH principles (Microservices, API-first, Cloud-native).
- Strong skills in reading architecture diagrams and API documentation, and working with REST, GraphQL, and webhooks.
Nice To Haves
- Experience with platform migrations and pre-/post-sales consulting.
- Familiarity with SCAYLE, Salesforce Commerce Cloud, CommerceTools, SAP Commerce Cloud (Hybris), or Shopify Plus.
Responsibilities
- Own and manage 5–10 enterprise customer relationships from a technical perspective.
- Advise customers on platform usage, integration best practices, and architecture decisions.
- Translate complex customer requirements into actionable feature requests and influence the product roadmap.
- Map business needs to product features and drive proactive adoption.
- Coordinate technical escalations with solution engineering, support, and product teams.
- Lead technical QBRs, integration reviews, and roadmap alignment workshops.
- Monitor platform health, usage, and KPIs, and recommend improvements.
Benefits
- Benefits are available; details may vary depending on location and are provided on the company’s benefits page.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
