Technical Account Manager - Marketing Solutions

TransUnion • Chicago, IL

1d • Hybrid

About The Position

The Audience Technical Account Management Team helps clients successfully implement and operate TransUnion Marketing Solutions. Technical Account Managers serve as the primary technical liaison, combining hands-on Audience and AdTech expertise with strong client-facing communication. The team partners across Product, Engineering, Sales, Operations, clients, and external partners to ensure audience engagements are accurate, timely, and successful. This role reports directly to the Senior Manager of the Technical Account Management division.

This is a hybrid position involving regular performance of job responsibilities virtually and in person at an assigned TransUnion office location for a minimum of two days a week. The role owns technical client relationships throughout Audience engagements, leads onboarding and implementation, coordinates cross-functional work, investigates issues, and educates clients about TransUnion solutions and technical concepts. The position requires deep expertise in Audience solutions, digital advertising data flows, integrations, APIs, and developer tools.

The internal job title is Sr Consultant, Technical Account Management. The role is with TransUnion LLC.

Requirements

• Bachelor's degree from an accredited college or university, or equivalent relevant experience.
• At least 6 years of experience in Ad Operations, technical account management, implementation, technical consulting, or a related client-facing technical role within the MarTech or AdTech industry.
• Strong knowledge of the digital advertising ecosystem, audience products, and data-driven advertising.
• Demonstrated success leading client-facing technical conversations, explaining complex concepts to technical and non-technical audiences, and managing expectations during issues or escalations.
• Proven analytical, troubleshooting, organizational, and cross-functional leadership skills, including the ability to manage multiple client engagements, priorities, dependencies, and escalations.
• Advanced Microsoft Excel skills, including PivotTables, lookup functions, and complex formulas, for analyzing and validating audience and operational data.
• Working knowledge of APIs, developer tools, and data integrations to understand system connections and support troubleshooting.
• Ability to analyze data flows across client systems, TransUnion solutions, and external partners to isolate issues and support root-cause analysis.
• Hands-on experience with audience platforms, AdTech or MarTech tools, or digital advertising operations used to implement and execute data-driven advertising solutions.

Nice To Haves

• Master's degree.
• Deeper hands-on experience using APIs, developer tools, or integration-testing methods.
• Knowledge of TransUnion Marketing Solutions or comparable audience and identity solutions.
• Experience improving implementation processes, operational workflows, or client enablement materials.
• Continued development in emerging AdTech, MarTech, and privacy-aware data collaboration practices.

Responsibilities

• Own the technical client relationship throughout each Audience engagement, leading technical and operational discussions, setting expectations, providing guidance, and coordinating issue resolution and escalations.
• Translate client business and technical requirements into executable TransUnion Marketing Solutions, ensuring data inputs, configurations, integrations, and dependencies are understood and addressed.
• Lead onboarding and implementation of Audience engagements, establish milestones and owners, and proactively identify and mitigate delivery risks.
• Investigate technical and operational issues across data flows, systems, and partners; identify root causes and work with Product, Engineering, and Operations to drive timely resolution.
• Manage day-to-day Audience workflows across multiple client engagements, maintaining accurate execution, priorities, and follow-through on dependencies and escalations.
• Lead cross-functional coordination across Product, Engineering, Sales, Operations, clients, and external partners, documenting decisions, risks, ownership, and next steps.
• Educate technical and non-technical client stakeholders on TransUnion solutions, processes, and technical concepts.
• Develop expertise in Audience solutions, digital advertising data flows, integrations, APIs, and developer tools, and apply it to improve implementation and ongoing execution.

Benefits

• Medical, dental, and vision coverage with day-one eligibility, plus supplemental plan options.
• Spousal, domestic partner, and other eligible dependent coverage on select plans.
• Tax-advantaged HSA and FSA accounts.
• Company-paid basic life and AD&D insurance; optional voluntary life and AD&D coverage.
• Short- and long-term disability coverage.
• Optional legal plan, pet insurance, and travel accident coverage.
• Adoption assistance and fertility planning coverage.
• Caregiver support, Dependent Care FSA with possibility of an employer match, and complimentary Care@Work membership.
• Up to 12 weeks of paid parental leave, with eligibility for a gradual return.
• 401(k) with employer match and Employee Stock Purchase Plan.
• Financial wellness resources and career coaching.
• Optional long-term care insurance.
• Tuition reimbursement.
• Flexible time off for exempt employees or paid time off for nonexempt employees.
• Up to 12 paid holidays per year.
• Commuter benefits and employee discounts.
• Charitable gift matching and paid volunteer time off, plus corporate volunteer events.
• 24/7 support including professional therapy, coaching, emotional well-being programs, guided meditation, and physical, mental, social, and financial wellness resources.
• Regular, full-time non-sales positions may be eligible for the annual bonus plan; certain positions may also be eligible for long-term incentives and other payments.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior