Technical Account Manager - Marketing Solutions

TransUnion • Chicago, IL

2d • $82,700 - $120,000 • Hybrid

About The Position

The Audience Technical Account Management Team helps clients successfully implement and operate TransUnion Marketing Solutions. Technical Account Managers serve as the primary technical liaison, combining hands-on Audience and AdTech expertise with strong client-facing communication. The team partners across Product, Engineering, Sales, Operations, clients, and external partners to ensure audience engagements are accurate, timely, and successful.

This role reports directly to the Senior Manager of the Technical Account Management division. It is a hybrid position involving regular virtual work and in-person work at an assigned TransUnion office location for a minimum of two days per week.

The Technical Account Manager owns technical client relationships throughout Audience engagements, leads onboarding and implementation, coordinates issue resolution, and manages ongoing workflows across multiple client engagements. The role translates client requirements into executable solutions, investigates issues across data flows and systems, coordinates cross-functional teams, and educates client stakeholders. It also requires developing expertise in Audience solutions, digital advertising data flows, integrations, APIs, and developer tools.

The U.S. base salary range is $82,700 to $120,000 annually. Actual compensation depends on factors including education, training, work experience, skills, location, industry knowledge, role scope, and market considerations. Regular, full-time non-sales positions may be eligible for the annual bonus plan; certain positions may also be eligible for long-term incentives and other payments. Applicants must be authorized to work in the United States without current or future employer sponsorship.

Requirements

• Bachelor's degree from an accredited college or university, or equivalent relevant experience.
• At least 6 years of experience in Ad Operations, technical account management, implementation, technical consulting, or a related client-facing technical role within the MarTech or AdTech industry.
• Strong knowledge of the digital advertising ecosystem, audience products, and data-driven advertising.
• Demonstrated success leading client-facing technical conversations, explaining complex concepts to technical and non-technical audiences, and managing expectations during issues or escalations.
• Proven analytical, troubleshooting, organizational, and cross-functional leadership skills, including managing multiple client engagements, priorities, dependencies, and escalations simultaneously.
• Advanced Microsoft Excel skills, including PivotTables, lookup functions, and complex formulas for analyzing and validating audience and operational data.
• Working knowledge of APIs, developer tools, and data integrations to understand system connections and support troubleshooting.
• Ability to analyze data flows across client systems, TransUnion solutions, and external partners to isolate issues and support root-cause analysis.
• Hands-on experience with audience platforms, AdTech or MarTech tools, or digital advertising operations used to implement and execute data-driven advertising solutions.

Nice To Haves

• Master's degree.
• Deeper hands-on experience using APIs, developer tools, or integration-testing methods.
• Knowledge of TransUnion Marketing Solutions or comparable audience and identity solutions.
• Experience improving implementation processes, operational workflows, or client enablement materials.
• Continued development in emerging AdTech, MarTech, and privacy-aware data collaboration practices.

Responsibilities

• Own the technical client relationship throughout each Audience engagement, leading technical and operational discussions, setting expectations, providing guidance, and coordinating issue resolution and escalations.
• Translate client business and technical requirements into executable TransUnion Marketing Solutions, ensuring data inputs, configurations, integrations, and dependencies are understood and addressed.
• Lead onboarding and implementation of Audience engagements, establish milestones and owners, and proactively identify and mitigate delivery risks.
• Investigate technical and operational issues across data flows, systems, and partners; identify root causes and collaborate with Product, Engineering, and Operations to resolve them.
• Manage day-to-day Audience workflows across multiple client engagements, maintaining accurate execution, clear priorities, and timely follow-through on dependencies and escalations.
• Lead cross-functional coordination across Product, Engineering, Sales, Operations, clients, and external partners; document and communicate decisions, risks, ownership, and next steps.
• Educate technical and non-technical client stakeholders on TransUnion solutions, processes, and technical concepts.
• Develop expertise in Audience solutions, digital advertising data flows, integrations, APIs, and developer tools, applying it to improve implementation and ongoing execution.

Benefits

• Medical, dental, and vision coverage, plus supplemental plan options and eligible dependent coverage.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Company-paid basic life and AD&D insurance; optional voluntary life and AD&D insurance; short- and long-term disability coverage.
• Optional legal plan, pet insurance, and travel accident coverage.
• Adoption assistance, fertility planning coverage, caregiver support, Dependent Care FSA with possible employer match, and Care@Work membership.
• Up to 12 weeks of paid parental leave with eligibility for a gradual return.
• 401(k) with employer match and Employee Stock Purchase Plan (ESPP).
• Financial wellness resources and career coaching.
• Tuition reimbursement.
• Flexible time off for exempt employees or paid time off for nonexempt employees.
• Up to 12 paid holidays per year.
• Commuter benefits and employee discounts.
• Charitable gift matching and paid volunteer time off, with corporate volunteer events.
• 24/7 professional therapy, coaching, emotional well-being programs, guided meditation, and physical, mental, social, and financial wellness resources.
• Eligible regular full-time non-sales positions may participate in the annual bonus plan; certain positions may be eligible for long-term incentives and other payments.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior