Team Lead Jobs

About The Position

Requirements

• At least 5 years of work experience in a customer-facing team environment.
• At least 3 years of management experience.
• Proven history of developing and coaching employees.
• Prior experience with strategic planning, process improvement, and guiding teams to exceed goals.
• Excellent interpersonal and leadership skills.
• Ability to diagnose and solve problems of varying complexity while maintaining focus on the customer experience.
• Willingness to work on weekends.
• Enthusiasm and energy to contribute to and thrive in a rapidly growing startup atmosphere where roles continually adapt.
• Ability to read, write, speak, and understand English.
• Ability to walk, stand, and sustain physical activity for extended periods of 8 or more hours.
• Ability to reach, twist, kneel, crouch, climb, balance, and squat, and to grasp, carry, lift, push, and pull items up to 50 pounds.
• Frequent driving requiring excellent visual activity and manual dexterity.
• Ability to work in outdoor weather conditions.
• Ability to remain in stationary positions while driving for up to 3 hours at a time.
• Ability to communicate frequently with customers and exchange accurate information.
• In California, Colorado, Kentucky, Louisiana, Maryland, Nevada, Oklahoma, Tennessee, Utah, Virginia, and Wisconsin, employees must apply for a Salesperson license within the first two weeks of employment; obtaining the license is a condition of employment.
• Must pass a complete background check.
• Not eligible for visa sponsorship.

Nice To Haves

• Bachelor’s degree.
• Experience with Salesforce or Tableau.
• Analytical mindset.
• Experience handling logistics.

Responsibilities

• Build positive morale and team spirit throughout the market.
• Help interview, select, onboard, and train Customer Advocates, providing the tools, resources, and guidance they need to succeed.
• Develop Customer Advocates through feedback, performance check-ins, and goals that improve performance and skills.
• Recognize individual and team accomplishments using organizational programs and other effective recognition methods.
• Generate and monitor regular reports and present them to upper management.
• Serve as an expert and hands-on resource for the team, including washing cars and delivering vehicles to customers in a single-car hauler.
• Drive production in a fast-paced customer service environment and keep market operations running effectively.
• Identify ways to improve the customer and Advocate team experience.
• Address and manage complex and sensitive customer-facing issues.
• Oversee the local hub, including market launch, operations, logistics, consumer branding, team engagement and effectiveness, and ongoing market success.

Benefits

• Medical, dental, and vision benefits.
• 401(k) with company match.
• Perks including student loan payments, vehicle discounts, and benefits for pets.
• Wellness program supporting physical and mental health.
• Access to opportunities to expand skills and share knowledge across the organization.
• Promotions from within and opportunities for varied and rapid career development.