Medical Assistant Team Lead - Primary Care

IU Health • Indianapolis, IN

2d • Onsite

About The Position

The Medical Assistant Team Lead provides functional guidance to support staff and performs Medical Assistant duties in accordance with organizational standards. The role coordinates administrative services to support smooth clinic operations and may coordinate scheduling, training, and inventory. The position may also be responsible for inpatient and outpatient consult activities at the assigned location. In the Primary Care setting, the Team Lead supports providers during clinic visits, completes patient intake, handles patient messages and paperwork, assists with prior authorizations, maintains medical records, prepares exam rooms, and supports clinic workflow.

The position is based at 2625 E 62nd St, Suite 2010, Indianapolis, Indiana. The schedule is Monday through Friday, 8:00 AM to 5:00 PM.

Requirements

• High school diploma or equivalent, or completion of a high-school-sponsored CTE program while currently enrolled in high school; the diploma must be completed within 13 months from the start date.
• Requires 2–4 years of relevant experience.
• Requires 2 years of experience as a Certified Medical Assistant.
• Current medical assisting certification from AAMA (CMA), AMT (RMA), NHA (CCMA), NCCT (NCMA), and/or AMCA (CMAC).
• AHA Basic Life Support certification for healthcare workers is required.
• Other advanced life support certifications may be required according to unit or department specialty and patient care policies.
• Ongoing completion of the System Medical Assistant III Promotion Guide is required.
• Knowledge of OSHA, CLIA, and ADA is required.
• Knowledge of Business Unit Quality Programs and Standard Work Programs and concepts is required within 6 months of hire.
• Knowledge of standard laboratory and medical procedures is required.
• Knowledge of insurance plans and third-party payers is required.
• Ability to master standard clinical competencies according to current Clinical policy, Point of Care, and Skills Competency checklists.
• Basic math skills and accurate data collection and entry skills are required.
• Must be able to meet the technical and physical standards.
• Dependable and reliable team player with a positive attitude, strong communication skills, and willingness to learn and support teammates.
• Primary Care and Pediatrics experience.

Nice To Haves

• Two years of experience as a Medical Assistant II or Medical Assistant III at IU Health.
• Knowledge of ICD-10 and CPT coding.

Responsibilities

• Provide functional guidance to support staff.
• Perform Medical Assistant duties in accordance with organizational standards.
• Coordinate administrative services to ensure smooth operation.
• May coordinate scheduling, training, and inventory duties.
• May coordinate inpatient and outpatient consult activities within the assigned location.
• Room patients and complete intake.
• Support providers during clinic visits and assist with patient care.
• Manage patient messages, paperwork, and prior authorizations.
• Assist with clinical and administrative duties.
• Scan and maintain medical records.
• Prepare exam rooms and support clinic workflow.

Benefits

• 401(k) with employer match.
• Tuition reimbursement.
• Student loan forgiveness eligibility.
• Employee Assistance Program (EAP).
• Healthy Results Wellness Program with bi-weekly incentives.
• Access to advanced clinical training, leadership development, promotion opportunities, and cross-training development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED