Primary Care Medical Assistant

Yale New Haven Health•Woodbridge, CT

About The Position

The Primary Care Medical Assistant assists physicians and other providers with patient care, patient rooming, and clerical, environmental, and organizational tasks. The role includes appointment scheduling and chart management, providing patients with information to help them use practice services, and conveying a positive image of the practice. Employees are expected to support YNHHS’s vision and mission and demonstrate its values of integrity, patient-centeredness, respect, accountability, and compassion.

Requirements

High school diploma or equivalent.
Graduation from an accredited medical assistant or phlebotomy program, or certification as a CNA, EMT, or paramedic. Certification or registration may be accepted in lieu of graduation from an accredited MA school.
At least one year of experience as a medical assistant, CNA, EMT, ambulatory care associate, patient care associate or technician, paramedic, or phlebotomist is required. New graduates of an accredited medical assistant certificate program with less than one year of experience will be considered.
Ability to follow directions effectively and consistently.
Mature, compassionate, and caring attitude, with sensitivity to the diverse needs of the patient population.
Flexibility, cooperation, and ability to adapt to changing role demands.
Ability to use appropriate communication techniques for the position and foster positive interactions.

Nice To Haves

CCMA, CMA, AAMA, or RMA certification or registration.
Basic Life Support (BLS) certification.

Responsibilities

Identify self to patients and families, explain care team roles, escort patients to exam or procedure rooms, and prepare patients for visits.
Obtain and document vital signs and other applicable measurements or tests, including height, weight, blood pressure, EKG, specimen collection, phlebotomy, INR, pulse oximetry, and spirometry.
Document medical, surgical, family, and social histories, problem lists, and medications in EPIC.
Perform screenings according to physician or provider guidelines and assist with procedures.
Obtain pre-authorizations when needed and convey instructions, resource materials, and referrals to patients, families, or caregivers as directed.
Maintain patient records, routinely manage the EPIC in-basket, and promptly answer and return calls with pertinent information.
Send and receive medical records, abstract new patient records into EPIC, obtain requested reports and referral information, and complete forms or requisitions.
Cross-train for front desk duties, including greeting patients and visitors, answering calls, scheduling appointments, and maintaining or scanning records.
Set up instruments and equipment, follow infection-control principles, and clean exam or procedure rooms, instruments, and equipment between visits.
Clean and document sterilizer maintenance when applicable, and order, sort, and store supplies according to department policy.
Protect patient autonomy, confidentiality, and dignity; support timely and accurate provider billing; and maintain knowledge of practice policies, HIPAA, coding, OSHA, and applicable CLIA regulations.
Respond promptly to urgent and non-urgent patient issues and promptly share patient- or staff-related problems with the supervisor.
Work with the Care Coordinator on Patient Centered Medical Home initiatives, participate in staff meetings, and contribute to health promotion and disease prevention programs.
Contribute to team and department quality-improvement and evaluation activities, advocate for vulnerable populations, and support ongoing educational experiences.
Use appropriate, professional communication with people of diverse backgrounds and abilities.
Coordinate and gather patient and family feedback and participate in interventions addressing identified needs.
Assist with or perform chaperone duties for medical procedures as needed and perform other duties as required.