Team Lead, Returns

Presidio • ,

3d

About The Position

The Team Lead, Returns coordinates the day-to-day work of the Returns team and helps ensure return requests, vendor credits, and related customer credit activity are processed accurately and on time. The role provides guidance to team members, monitors workflow and outstanding items, and serves as an escalation point for complex issues. It works closely with Accounts Payable, Accounts Receivable, Billing, Sales, Logistics, vendors, and other internal partners to resolve issues and move return activity through completion.

The position leads one direct report and two consultants. It requires experience in Returns/RMA, Accounts Payable, Accounts Receivable, Billing, or a related operational function, along with three to five years of relevant experience and demonstrated team leadership. A bachelor’s degree or equivalent combination of education and relevant experience is required.

Requirements

• Experience in Returns/RMA, Accounts Payable, Accounts Receivable, Billing, or a related operational function.
• Ability to coordinate work, support peers, and manage competing priorities.
• Strong written and verbal communication skills, including the ability to work effectively with vendors and cross-functional teams.
• Strong attention to detail, sound judgment, organization, and follow-through when managing multiple open items.
• Working knowledge of Microsoft Outlook, Excel, and Word, including the ability to create reports and use Excel functions such as lookups and pivot tables.
• Ability to work across multiple systems, vendor websites, and accounting or ERP platforms.
• Self-directed and service-oriented, with the ability to identify issues and recommend practical solutions.
• Bachelor’s degree or equivalent combination of education and relevant experience.
• Three to five years of experience in Returns, RMA processing, Accounts Payable, Accounts Receivable, Billing, or a similar specialty.
• Demonstrated experience leading a team.

Nice To Haves

• Prior lead or mentoring experience is preferred.
• Experience with Microsoft Dynamics 365 and Great Plains is preferred.

Responsibilities

• Lead a team of one direct report and two consultants.
• Manage the Return Merchandise Authorization (RMA) process, including requesting RMAs, sending approvals, and following up with customers and vendors to ensure returns and credits are processed.
• Handle escalations involving vendor invoices, over shipments, duplicate shipments, billing, and related resolution.
• Present key metrics to support process improvements.
• Assist with streamlining processes.
• Build relationships with stakeholders and manage expectations.
• Delegate tasks to staff and escalate issues to senior management when needed.
• Train and mentor staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager