Returns Lead

NRI 3PL • Palmer Township, PA

4d • Onsite

About The Position

The Returns Lead leads the Returns team and organizes and completes warranty, quality control, repair, and returns duties. The role is a full-time, permanent opportunity at the Easton, Pennsylvania location, with a Monday-to-Friday shift from 6:00 a.m. to 2:30 p.m. Starting pay is $21 per hour. The position works with products from clients involved in the active lifestyle.

Requirements

• One to two years of relevant experience.
• Experience with a warehouse management system (WMS).
• Experience leading returns personnel to ensure assigned activities are performed effectively and efficiently.
• Excellent communication and interpersonal skills.
• Ability to multitask, prioritize duties, follow through on assignments with minimal direction, and maintain strong attention to detail.
• Ability to be flexible and adapt to changing priorities.
• Proficiency with Microsoft Office, specifically Outlook and Excel.
• Physical ability to perform essential job functions, including lifting and carrying up to 50 pounds, walking and standing for extended periods, climbing ladders or stairs, and tolerating dust, dirt, noise, odors, heat, and cold.

Responsibilities

• Oversee the training and cross-training of returns employees.
• Lead and delegate returns tasks while meeting SLA and vendor-compliance requirements.
• Collaborate with the Returns Supervisor to plan labor requirements based on forecasts and direction from the Client Services team.
• Ensure returns are processed promptly and according to client requirements.
• Enter returns information into the system.
• Communicate with clients by email and provide reporting.
• Perform quality control on returns and warranty claims.
• Follow NRI safety rules, safety procedures, security protocols, and standard operating procedures.
• Keep work and storage areas safe, clean, and tidy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed