Team Lead Jobs

About The Position

Requirements

• High School Diploma or GED
• Minimum of 3 years experience in Ophthalmology
• Working knowledge of computers and phone systems.
• Call center and healthcare experience is preferred but not required.
• Possess the ability to express self orally and in writing with clarity, tact, respect, and professionalism.
• Computer and phone literate.
• Some weekend availability required.
• Strong organizational skills with attention to detail.
• Ability to maintain a high level of confidentiality (HIPAA guidelines and regulations) and professionalism

Nice To Haves

• 5+ years experience in Retina
• Scribing and Procedure Tech knowledge
• COA or COT is a plus
• Bilingual in Spanish highly preferred but not required

Responsibilities

• Schedules, coordinates, and reschedules patient Urgent and Emergent appointments in a timely manner.
• Works to complete all tasks, given from Contact Center by end of every day.
• Works closely with patients, clinics, and co-workers.
• Verifies necessary information in the medical record.
• Updates profiles on all patients.
• Maintains and updates current information on physician schedules, ensuring patients are scheduled properly.
• Provides assistance in the scheduling when short staffed.
• Screen calls for clinics, provides information to patients and clinics.
• Maintains strictest confidentiality.
• Following HIPAA guidelines.
• Performs special projects as assigned.
• Answers patient questions and provides information in a helpful manner.
• Maintains strictest confidentiality, following HIPAA guidelines.
• Utilizes all tools to verify insurances and continuous changes in this area.
• Shows respect and deals appropriately with co-workers and patients.
• Adheres to all policies, procedures, guidelines, and expectations set by the company and department.
• Provides quality customer service.
• Seeks clarification from Team Lead/Manager as needed.
• Performs special projects and all other duties as assigned by leadership/management.

Benefits

• medical and dental insurance
• significant eye care discounts
• child care assistance
• pet insurance
• continuing education funds
• 401(k)
• paid holidays
• PTO
• Sick Time
• opportunity for growth