Member Team Lead

Walmart • Murrieta, CA

19d

About The Position

The Member Team Lead assists management with supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates, provides direction on member service, resolves member complaints according to company guidelines, ensures compliance with company policies, supports the Open Door Policy, and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; completing required documentation; and working toward membership goals. It also provides member service by identifying needs, assisting with purchases and merchandise location, supporting use of self-service technology, processing transactions, and ensuring club pickup orders are filled.

The Member Team Lead oversees an assigned area, including claims and returns, merchandise organization, shrink and damage identification, cart availability and retrieval, and parking lot cleanliness. The role completes accounting records and transactions, supports register operations, prepares deposits and cash fund transfers, investigates cash overages and shortages, and maintains confidentiality and accuracy of financial and personal information.

The role collaborates with managers, coworkers, customers, and business partners to develop and implement processes, monitor results, and identify improvements. It demonstrates and supports ethical and compliant practices, helps address compliance issues, and leads and participates in teams to coordinate work, share resources, meet timelines and quality expectations, and adapt to change. The position is based at 40500 Murrieta Hot Springs Rd, Murrieta, California.

Requirements

• At least 6 months of retail experience, including operating front-end equipment such as a cash register.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.

Nice To Haves

• Experience leading a front-end team.
• Supervisory experience, including hiring, evaluating, mentoring, developing, and managing others' workloads.

Responsibilities

• Assign duties to associates; communicate goals and feedback; train associates; and provide direction on processes, procedures, and member service.
• Help resolve member complaints and issues according to company guidelines, ensure policy compliance, support the Open Door Policy, and participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Explain membership types, programs, and benefits; process memberships, upgrades, and credit accounts; encourage renewals; participate in sales and marketing events; complete required documentation; and work toward membership goals.
• Acknowledge members, identify their needs, assist with purchasing decisions and locating merchandise, support use of self-service technology, assist with register or self-checkout transactions, and ensure club pickup orders are filled.
• Oversee claims and returns, merchandise zoning and organization, identification of shrink and damages, cart and flatbed availability, cart retrieval, member item transport, and parking lot cleanliness.
• Complete accounting records, files, transactions, and documentation; provide funds for register operations; create and interpret financial analysis reports; assist with accounting investigations; prepare daily deposits and oversee cash fund transfers; investigate cash overages and shortages; and protect confidential information.
• Collaborate with managers, coworkers, customers, and business partners to develop and implement processes, analyze information, monitor progress and results, and identify improvement opportunities.
• Demonstrate and support company policies, procedures, ethics, and compliance standards; implement action plans; and assist management in correcting ethical and compliance issues.
• Lead and participate in teams by sharing resources, determining customer needs and business priorities, coordinating work, providing advice and feedback, supporting work quality and timelines, and helping others adapt to change.
• Promote a respectful, inclusive, and supportive workplace; build trusting team relationships; communicate positively; and help develop and mentor others.
• Model integrity, accountability, and Walmart values; put customers and members first; make decisions based on reliable information; and pursue continuous improvement and learning.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may also be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid Live Better U education benefits for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed