Caregiving Team Lead

Senior Helpers - Lake Minnetonka•Plymouth, MN

2d•$20 - $22

About The Position

Senior Helpers in Plymouth is seeking a Care Team Lead to support clients, caregivers, and office operations. The role provides direct care coverage when needed, helps onboard and train caregivers, and supports the daily coordination of services. The Care Team Lead reports to the Care Team Manager and works with the administrative team to meet client needs and service standards. The position includes a schedule of 12-hour days, 8:00 AM to 8:00 PM, for 2–3 weekdays, plus every other weekend. The role may require travel up to 60 minutes from the Plymouth office to clients throughout the western suburbs. Physical requirements include lifting up to 50 pounds and safely operating mechanical transfer equipment. Pre-employment requirements include a motor vehicle record check, proof of a negative tuberculosis (TB) test, a passing Minnesota DHS background study, and completion of training required to meet Minnesota state licensing requirements. Senior Helpers is an equal opportunity employer and prohibits discrimination and harassment on protected grounds.

Requirements

At least 3 years of experience providing care in home care, hospital, or facility settings.
Flexible, adaptable, and dependable, with the ability to respond to changing client and team needs.
Strong communication skills, especially by phone, and the ability to build rapport with clients and caregivers and resolve concerns.
Comfort with office tasks and working as part of a team.
Valid driver’s license, reliable vehicle, current auto insurance, and a good driving record.
Willingness to travel up to 60 minutes from the Plymouth office to clients throughout the western suburbs.
Ability to lift up to 50 pounds.
Ability to safely and efficiently operate mechanical transfer equipment, including Hoyer lifts, EZ Stands, and similar devices.
Pass a motor vehicle record check and Minnesota DHS background study, provide proof of a negative TB test, and complete training required for Minnesota state licensing.

Nice To Haves

CNA certification is preferred, but not required.

Responsibilities

Provide emergency coverage when caregivers call off or are otherwise unavailable.
Help onboard and train new caregivers.
Initiate service with new clients and lead caregiver/client introductions and hand-offs.
Help build and adjust caregiver schedules to meet client needs.
Help manage call-offs, late arrivals, early departures, and declined assignments.
Review daily logs and bi-weekly timesheets to confirm care plans are followed and identify lost hours.
Assist with daily office operations and support office team members as needed.
Collaborate with the Care Team Manager and administrative team, share updates, raise concerns, and maintain clear communication.
Provide clear verbal and written updates, instructions, and reports to the office team.